Can you tell when a employee switches their location off?

Thanks for reaching out to us, @daphney. Let me help you modify the GPS permissions for your employees so they will be required to turn on their location in QuickBooks Time (QB Time).

Admins and managers are allowed to view GPS points when the employee's device is online. Rest assured that GPS points are still being recorded if an employee goes out of cell coverage. Once the employee is back online, the device will sync and the GPS points will display. You can verify your employees' locations by running a GPS data report.

To ensure your employees are unable to turn their locations off, let's set the GPS permissions to Required. This way, the employee will be clocked out when they turn their location services off while clocked in and will be prompted to turn it back on.

Here's how:

1. In QB Time, go to Company Settings.
2. Select Location and click the Tracking tab.
3. Select the Required radio button.
4. Click Save.

For the complete details, please refer to these links: 

• GPS tracking and geofencing FAQs for employers.
• Use QuickBooks Time GPS Tracking as admin or manager.

Additionally, you might want to view this article if you need assistance in managing your employees' timesheets in QB Time: Approve, unapprove, and reject timesheets for QuickBooks Time.

Let me know in the comments below if you require further guidance in tracking your employees' locations. The Community is here to assist you whenever you need it. Take care, and have a good one.

Hi @JaeAnnC  Thanks so much for the response. This has helped alot. I downloaded the GPS data report & there is no data for the days & employees in question. Can I find out if there were any case numbers assigned to my team on the dates in question? 

Our location settings is set to required but the employees call to say their TSheets is not working.

Hello there, Daphey. 

I appreciate you returning to the thread with further inquiries regarding the Tsheets not working on your employee's end and the case number assigned to your team using QuickBooks Time. Let me address them one by one.

There are various reasons why you cannot view the timesheets of your employees in your QuickBooks Workforce, one of them is you may not have the crew setting turned on.

1. In your Workforce app, go to More. 
2. Select Settings, then choose General. 
3. Turn on Show Admin Crew.

Another cause is that you may have the wrong view selected. You can view your team member timesheets by following the steps below. 

1. Open your Workforce app, then select Track Time.
2. Select Timesheets, then choose My Timesheets.
3. Click on All timesheets. 

Moreover, if your employee sheets aren't working on their devices, perform troubleshooting on the QuickBooks Workforce on their respective devices. 

Furthermore, to find out the case number assigned to your team, I suggest contacting our support team and asking for it associated with the log. 

Let me know if you have more questions about your employee's sheets and other QuickBooks Time-related questions. I'll be here to answer them anytime. Have a good day!