Geofencing in QuickBooks Time - instructions do not match the interface

matthew47 · ‎May 17, 2025

Hello there,

I'm trying to setup QuickBooks Time with GeoFencing. The instructions found here (https://quickbooks.intuit.com/learn-support/en-us/help-article/feature-preferences/set-use-geofencin...) do not match the interface that I am seeing, in either FireFox or Chrome.

There does not appear to be a way to turn on/off geofencing and there does not appear to be a way to change the radius size for the geofence (see interface screenshot attached). Additionally, It is allowing me to clock in/out from anywhere. It does not appear to limit as promoted. I have restricted settings on the user account and company settings according to the instructions, but nothing seems to change the behavior.

Thanks for any advice!

ShangY · ‎May 17, 2025

Thank you for providing the detailed scenario.

Please note that geofencing can be added for customers and jobs, and is exclusive to the Elite version of QuickBooks Time; it is not accessible in the Premium subscription. This can be the reason why you're unable to access the feature. You may consider upgrading to the Elite plan to avail this feature,

Here are some helpful links:

Additionally, if you'd like to select how your team members can track time, please refer to this article: Choose how your team members can track time for QuickBooks Time.

Please keep me updated about your situation, and I’ll be happy to assist you further with your Geofencing setup. I'll keep the thread open for you. Have a good one.

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Geofencing in QuickBooks Time - instructions do not match the interface

Geofencing in QuickBooks Time - instructions do not match the interface

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