How to disable Manual Time Card

I can help you with disabling manual time cards for your employees in QuickBooks Workforce, @kellyfmt.

You can go to the Company Settings to disable your employees' option to manage their own timesheets. 

Here's how:

1. From your QuickBooks Time account, go to the Company Settings, select Time Options and click on Time Entry.
2. Uncheck Allow team members to manage their own timesheets, and Allow team members to track time on the mobile app, then Save.
3. Go to My Team and choose a team member.
4. Click the Permissions tab.
5. Select Mobile time entry, and then Save.If you want them to have access to manage their timesheets from any platform, select Manage my timesheets, then Save.
6. To grant mobile time entry access, repeat the process for each team member you wish to disable it for.

Refer to this article for more information about turning on and off your settings and permissions in your QuickBooks Workforce: Change QuickBooks Workforce (formerly QuickBooks Time mobile app) settings and permissions. 

Check out the following article for further guidance with setting up and managing custom fields, and assigning or restricting field items: Set up and manage custom fields in QuickBooks Time.

Let me know if you need further help with disabling the manual time card. I'm always here to assist. Have a wonderful day!

The "allow team members to manage their own timesheets" option is already unchecked. When I go into the permissions tab, the "Mobile Time Entry" box is greyed out. Thanks for trying to help. Is there another work around?

We can perform some troubleshooting steps together to resolve your issue to allow team members to manage their timesheets, kellyfmt.

I've replicated your scenario on my end and the Mobile time entry" box is not greyed out.  That said, let's isolate the problem and log in to your account using an incognito browser. 

The private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the shortcut keys:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option + P for Safari

Then, we can set the permission again. You can check out this article for the steps and details: Team member settings and permissions in QuickBooks Time. If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

I'm also adding this link to help manage employees' time: Approve or unapproved employee hours using QuickBooks Time in QuickBooks Online.

Please keep me posted on how it goes after trying out the steps. I'm always here to help you out again. Thanks for dropping in and take care.

I tried the incognito mode as well as having my boss log in and it shows the Mobile Time Entry as greyed out. Please see the attachment. 

I appreciate you for consistently coming back to this conversation and sharing updates on how the information works for you, kellyfmt. I also appreciate the screenshot you added. 

Since the incognito window mode doesn't works, can you confirm if you also tried accessing your account in a different supported browser, as advised above? If not yet, please consider using one of the following supported browsers:

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. 
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)
• Opera: version 68 or newer
• Samsung: version 10 or newer

If the same thing happens,  please contact QuickBooks Time Support. They'll provide you with the necessary support and guidance.

If you have any further concerns or questions about QuickBooks Time, please don't hesitate to reach out. We are always here to assist you. Take care and goodbye for now.

I chatted with Quickbooks and here is the solution: To turn off the Manual Time Card you will go to "Feature Add-Ons" > "Time Card Selector" > Uncheck the box next to Manual Time Card > Close out of that window > Refresh

It's good to see you back, kellyfmt.

I appreciate you sharing some insights on what you've done on disabling manual time cards for your employees. It can help other users having the same issue in the future.

If there's anything we can do for you. Please don't hesitate to post here in the Community space. We're always here to lend a hand. Have a great day!