I clock in but after an I hour it was not clocked in

Performing various troubleshooting steps can help resolve the clock-in entry issue you're experiencing, Jaycee11. I'm here to guide you through the process.

First, kindly verify that the credentials used for clocking in match those associated with the entries delayed by 2-3 hours. If identical accounts are involved, let's proceed with the necessary troubleshooting procedures to rectify the issue.

Furthermore, if you're using the mobile application clocking in, let's refresh the app. Before proceeding, ensure that the timesheet data on your mobile device has synced with the web dashboard. Then, follow these steps to reset the app data:

1. Tap More, then go to Settings.
2. Select Reset App, and confirm by clicking Reset App.

For more troubleshooting steps, refer to this material: Troubleshoot QuickBooks Workforce.

Moreover, if you're using a web browser, let's execute the browser troubleshooting steps. Start by logging into your account using a private or incognito browser. You can also try using other web browsers supported by QuickBooks. Here's a list of keyboard shortcuts you can use:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N

From there, check that your time records match those of your employer. If they do, return to your default browser and clear the cache to eliminate browser cookies that can prevent web pages from loading smoothly.

Moreover, I've included this material to gain knowledge about the income tax on your paychecks and ensure accurate calculations: 

• Understand the income tax on your paycheck
• Understand how your payroll taxes are calculated

Keep me posted if any inquiry arises about your clock-in issue. I'll be here to address this once I get your reply. Have a good one!

Hello Irene, 

Thanks for providing the steps to troubleshoot. Could you confirm if there were others who had experience this kind of situation?

Hello Irene,

Thank you for providing the steps to troubleshoot. Could you also confirm if there are others who experience the same situation as mine? I saw a post but it was in 2021 that some employees are unable to clock in, they clocked in but was clocked out immediately.

Thanks for getting back, Jaycee11. I'll provide you with details about the clock-in and clock-out concerns you've experienced.

After thoroughly reviewing both ongoing and resolved investigations, I can confirm that there are no active inquiries related to the clock-in entry issue you encountered. This means that your specific concern has not been flagged for investigation at this time.

Moreover, you can utilize this article to help you with tracking and managing your team's time:  Track and manage your team’s time in QuickBooks Time web.

Furthermore, I've added this article as your future reference in managing time off entries of your members: Approve and manage time off entries for team members for QuickBooks Time.

If you have any other questions or need further assistance with your clock-in entries in QuickBooks Time, please feel free to let us know. We're here to support you in any way we can.