Kiosk showing white screen

Yes, we have dozens of tablet some are working and some getting the white screen.  No idea what is going on.  I tried a factory reset on one tablet and that did not work.  I called ABT support but they are not available yet

correction, QBT support

Allow me to help you retrieve your data so that you can get back to your business, @sr2industries and @rhm2006.

Seeing a blank or white screen may occur if the Android System Webview is not set to update automatically. By keeping your Android phone updated, you ensure that it runs smoothly and stays secure.

Here's how to update:

1. On your Android device, go to Google Play.
2. Search for System Webview, then click on Update.

If the issue persists while opening your mobile app you can access QuickBooks Time using other supported browsers. If the problem continues, I recommend reaching out to our QuickBooks Time Support. They have the tools and expertise to securely examine and assess your account and can offer comprehensive information and assistance regarding these concerns.

Moreover, you can refer to these articles for future reference about the supported mobile app features on mobile devices: Compare mobile app features.

If you have any questions or need assistance with managing your QuickBooks data on the app. Please don't hesitate to reach out. I'll be here to help you out.

We had the same issue.

I just got ours working again, and it looks like there was an android update on 06/08 about the time it stopped working. I updated our tablet software, but it also logged us out of our Samsung account after the update. When I logged back in, I am now able to see the screen of my team that can log in through the kiosk. Hope that helps someone!

This did not fix the issue on our tablet.

Thanks for joining the thread and sharing your steps to address the issue, @klslanda.

If you've already updated the app but still getting the same results on other devices, I suggest uninstalling and reinstalling it. Doing this will help refresh the program on your tablet. 

Here are the steps to uninstall:

1. In your tablet, open the Settings and select Storage to open the settings screen.
2. Click Other Apps to see a list of your installed apps.
3. Find the QuickBooks Time Kiosk application and tap its listing.
4. Press Uninstall.

Once done, follow the step two section of this article to install the Kiosk app: Set up QuickBooks Time Kiosk.

If you're still getting the same results, I recommend contacting our QuickBooks Time Support. They can provide you with further troubleshooting steps to help address the problem and track your employee's time. 

In addition, you can run several payroll reports in QuickBooks to view useful info about your business and employees.

Should you have follow-up questions about using the QuickBooks Time Kiosk app, just add them to the thread. We'll be here to help. 

I uninstalled the app and resinstalled the app, and now it asks me for an employee indentifer but will not allow the correct indentifier number to work 

Thanks for joining the thread and providing details about your concern, @Ahenry27. I'll route you to the best team that can help you.

Getting the employee identifier authentication working properly is critical for effectively utilizing the time tracking capabilities of this kiosk system.

I wish I could be of more hands-on assistance, but since I don't have the necessary tools and access to delve into the specifics of your kiosk application setup. I’d suggest contacting our QuickBooks Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here’s how:

1. Go to the Help (?) menu.
2. Click Contact Us.
3. Enter your brief concern at the field and hit Let’s talk.
4. Choose to Start messaging or Get a callback.

You can check our support hours to ensure you’ll be assisted immediately.

In addition, you can utilize this material to assist you in setting up the Time Kiosk photo capture feature for your team members when clocking in and out: Use QuickBooks Time Kiosk photo capture.

On the other hand, consider scanning this resource to help you create and update your timesheets or insert a break for your team: Manage timesheets in QuickBooks Workforce (formerly QuickBooks Time mobile app).

Please let me know if you have any other questions about Time Kiosk. I'll be here to provide further explanations. Have a nice day.