New employee can't sign in to Quickbooks time

Good morning, @emilyb1. 

I see this is your first post in the Community, welcome! Let's work together on this issue so that your employee can log into the QuickBooks Time app. 

Let's try to resend the invite with a different method than you used previously. If you used mobile, let's try email this time, and visa versa. Here's how:

1. Go to the My Team tab on the left-hand menu bar. 
2. Choose the team member you're inviting. 
3. Hit the Resend Invite option on their profile. 

Afterward, let them accept the invite, choose "Sign in with Intuit" and see if that does the trick. If not, please provide me with some additional information or a screenshot of the error and where they get stuck.

For future reference, check out this article about adding and managing team members in QuickBooks Time. 

Please get back to me about how these steps went. It's my priority that your employee can sign into the account. I'll be waiting for your response. 

I have a new employee that has received the invite but when he tries to log in, it gives him an error "something is wrong on our end".  Is there something going on with QuickBooks Time that he is unable to log in?

Good morning, @bethak. 

Thanks for following the thread and sharing your concerns. 

It sounds like your employee may be entering the wrong password. Let's have your new employee reset his password by going to accounts.intuit.com. I've included some steps to reset the password below. 

1. Go to accounts.intuit.com . 
2. Enter your Email or User ID. and select Sign in. 
3. Click on Text or Email a code. 
4. Enter in the verification code and hit Continue. 
5. Select Sign in & Security.
6. Choose the box that says Password. 
7. Enter in the New Password.

That's all there is to it. Let me know if your employee continues to have some issues once he's reset the password. 

Have a wonderful day! Take care!

But this a new employee and he is trying to set up his password and get access.  This is all thru the app on his cell phone.  I have two new employees this week and neither one of them can get in to punch in.

Good afternoon, @bethak. 

Thanks for reaching back out and adding some details to this issue. 

To get some clarification on the problem, have you tried going through the steps I provided above? These steps included trying to send an invite through a different method than you did initially (phone number or email). 

Once I receive this piece of information, I'll be able to see what needs to happen next to get this problem fixed. I'll be waiting for your response. 

Hello I am a new employee and I have been sent a invite to add my hours for the month and I went to the invite and logged in and did my hours but now I don't know where to go to see my hours and log more hours and every time I sign into my quickbooks account it tells me that I have signed in but don't have a quickbooks online or accountant profile it is very frustrating and I don't know what to do

I understand your frustration, vivianmarta.

I'll make sure you'll be able to sign in and view total work hours in QuickBooks Time.

To view total hours, you'll need to sign in and enter login credentials.

If you can't access the Sign In page in logging in to your account, we need to check first if your browser is compatible with QBO. Here's how:
 

1. Go to https://fixit.intuit.com. If you see a red warning icon, you need to update your browser’s settings.
2. Select the button under the warning, then follow the steps provided.
    

Then, try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

Here's how:
 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

For other troubleshooting solutions, see Can’t access the Sign In page article for more details. 

If you already access the Sign In page and still experiencing a different issue, check out the Get help if you can't sign in to your account guide. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation.

I've got a link here that provides you with articles about managing your Intuit account: Account management gathers topics for your Intuit Account.

I'm just one click away if you need anything else in running your business in QBO. I'll be here to ensure your success. Have a great day ahead.