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Level 1

new employee cannot access workforce

There is a new employee trying to access Workforce Time. He is set up on the admin side and an invite was issued. When he tries to access Workforce he receives a message from QB that says "you don't have access to this company"

How to fix this???


1 Comment 1
QuickBooks Team

new employee cannot access workforce

Welcome to the Community, @adelos.


Let me help and provide information If the new employee can't access to workforce in QuickBooks Online Payroll (QBOP).


I suggest reviewing the troubleshooting information with the new employee if they receive an error message stating "You don't have access to this company."


 Troubleshoot sign-in issues:


  • If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
  • If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
  • Your invite is valid for up to 30 days from when it was sent. If it’s been longer than 30 days, have your employer send you a new invite. 
  • If your employer had to resend your invite, make sure to open the most recent invite. 


Your employees can find more information from this article: Set up your QuickBooks Workforce account.


However, if it's still the same thing, please have them contact our Workforce Support team so they can assist them.


I'll also add this article to help you see and print your pay stubs online or in the Workforce mobile app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.


Let me know if you have any other concerns about accessing the workforce. I'll be here to further assist you.

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