PTO request emails and multiple payroll managers

Stephanie Burrage · ‎October 16, 2025

Starting January 2026, we will switch to using QB time. Currently, employees submit their hours through spreadsheets. I assigned four Directors/Supervisors as Payroll Managers so they can approve timesheets and PTO requests. Unfortunately, all Directors are receiving the request emails, and they’ve asked me to change the settings so only the direct supervisor receives them. I have been unable to find any options to modify this setting.

I also tried setting up groups, hoping only the direct supervisor would get the emails. We ran a test, but the email still went to all Directors.

Is there a way to achieve this, or am I wasting my time? Thanks

MorganB

Hi there, Stephanie Burrage.

Thanks for posting your question here in the Community. I want to make sure you're able to adjust the settings for your supervisors in QuickBooks Time.

There are many different notifications you can turn on for your team members to receive from the Workforce app.

1. In QuickBooks Time, select Company Settings, then Notifications.
2. Select the notifications you want your team members to receive, then select Save.

The following article provides additional info about changing QuickBooks Workforce settings and permissions. You may also want to check out this link to find out more about troubleshooting QuickBooks Workforce. I recommend starting with the steps for troubleshooting common sync issues to remove anything that could be preventing the settings from updating for your employees.

Please don't hesitate to drop a comment below if you have any other questions. The Community always has your back!

Stephanie Burrage

thank you - I made the changes and I will have my team test it.

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PTO request emails and multiple payroll managers

PTO request emails and multiple payroll managers

PTO request emails and multiple payroll managers

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