Thank you for bringing this to our attention, @rhm2006.
I can see the importance of you being able to access your QuickBooks Time account without issue. We've received reports from customers who encountered similar cases and experienced this login error. To address this concern, I recommend contacting our Customer Support team so they can add you to the list of affected users.
Here's how:
- In your QuickBooks Time account, click the question mark icon.
- Choose Product Help.
- Next, select Contact Us.
- In the What can we help you with? box, enter a brief description of your concern.
- Then, click Continue.
- From there, choose either Chat or Callback.
You can refer to this article on how you can reach out to our support: Contact QuickBooks Time support.
In the meantime you can start by accessing the account through the incognito window. This way, you can check if it's a browser-related issue. Here are the keyboard shortcuts:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
If that succeeds, you should clear the cache of your default browser to remove any previously saved surfing information. Another excellent choice is to use a supported browser.
Feel free to read this article to be guided with your QuickBooks Time account usage: Fix an error when exporting hours between QuickBooks Time and QuickBooks.
If you have any further concerns about logins in QuickBooks Time, please feel free to reach out to me. I'm here to help you.
