QuickBooks Time clocked me in on its own

A clear record of who accessed and changed data in your QuickBooks Time account is essential to your operations, CMick. Let me share some details on managing this as it could compromise sensitive data.

To sort this out, access your QuickBooks Time audit trail feature, this functionality tracks user activity and provides the ability to view the IP address. I suggest checking it out and see if it's your IP address. Go to Company Settings then, System log.

Moreover, here are some tips to safeguard your account:

• Don't share your Intuit passwords with anyone.
• Make sure that your password is complex. Include both numbers and capital letters.
• Ensure you have virus protection and a firewall on any computer you use to access Intuit products.
• Don't install programs from people or companies you don't know.

We utilize cutting-edge, industry-standard security measures and virus protection to ensure your financial data remains confidential and secure. This includes password-protected sign-ins, servers safeguarded by firewalls, and encryption technology on par with that used by leading global banks.

You can check this article to learn about managing time off in QB Time: Set up and Manage Time Off in QuickBooks Time.

Don't hesitate to comment below if you need further help in QuickBooks Time. The community space is always here, and we are ready to assist you.

AdonL,

Thank you for your prompt response.

I have done as you advised and checked the timesheet log for IP addresses associated with my account for yesterday and today. Oddly, there is no log for the "clock-in" time at 12am, only that I had "clocked-out" at 7:48am, when I personally clocked my time to stop the running log from 12am. I clocked back in, deleted the line for 12am-7:48am, and added notes. Everything from the clock-out until now is logged, and everything from yesterday's log also seems accurate. I confirmed my IP address and they matched the log.

I double-checked my team's logs and they also look untampered with. Should I do anything else?

Thank you,

CM

AdonL,

Thank you for your prompt response.

I have done as you advised and checked the timesheet log for IP addresses associated with my account for yesterday and today. Oddly, there is no log for the "clock-in" time at 12am, only that I had "clocked-out" at 7:48am, when I personally clocked my time to stop the running log from 12am. I clocked back in, deleted the line for 12am-7:48am, and added notes. Everything from the clock-out until now is logged, and everything from yesterday's log also seems accurate. I confirmed my IP address and they matched the log.

I double-checked my team's logs and they also look untampered with. Should I do anything else?

Thank you,

CM

AdonL,

Thank you for your prompt response.

I have done as you advised and checked the timesheet log for IP addresses associated with my account for yesterday and today. Oddly, there is no log for the "clock-in" time at 12am, only that I had "clocked-out" at 7:48am, when I personally clocked my time to stop the running log from 12am. I clocked back in, deleted the line for 12am-7:48am, and added notes. Everything from the clock-out until now is logged, and everything from yesterday's log also seems accurate. I confirmed my IP address and they matched the log.

I double-checked my team's logs and they also look untampered with. Should I do anything else?

Thank you,

CM

Eman_E,

Thanks for the reply. My team does not have set clock-in times, so setting a clock-in time would be unhelpful and probably create unnecessary anxiety among my team members. I did check the box for "notes required", so that might stop a possible compromise, but there was otherwise nothing that seemed pertinent to the issue at hand since it was under my account that the erroneous clocked time happened.

Regards,

CM

Thanks for coming back, @CMick. Let me route you to the appropriate team that can help you further with this.

Since you’ve already verified everything on your end, I recommend contacting our QuickBooks Time support team to have them investigate this behavior further.

Our representatives have the tools and expertise to investigate the root cause of why you were clocked on your own. Accordingly, they can provide the most appropriate fix or workaround if necessary.

Here's how:

1. Sign in to your QuickBooks Time and select Help.
2. Click Contact Us and enter your concern.
3. Then, press Continue.

You can check out our support hours in this article: Contact QuickBooks Time support.

For information about managing your billing info on QuickBooks Time, please refer to this article: Manage billing, payment, and subscription info for QuickBooks Time. It also includes information on how to upgrade your subscription if you wish to.

For future reference, here's an article detailing the different types of reports available in QuickBooks Time and how you can generate them: QuickBooks Time reports.

We look forward to hearing back from you. If you have further questions about managing your schedule in QuickBooks Time, please Reply to this message. We’re always here to help. Stay safe!