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Allspeed
Level 1
posted
‎February 25, 2024 07:10 AM
last updated ‎February 25, 2024 7:10 AM

quickbooks time issue sending invites

Dear Community,

This is my first post ever I think in 20 plus years.  I just signed my company up for QB time.  I have all employee's entered and their emails are all set and phone numbers to include myself.  I tried to send an invite to myself multiple times and I haven't received an email or a text.  I've checked spam, etc and did all the trouble shooting it says to check in support and it still won't send them.  I'm working from my home office away from the office but I wouldn't think being at a different IP address would make a difference.  Anyone have any ideas to check.  Actually I couldn't even post this topic as I kept getting an authentication ticket mismatched error until I logged in with the incognito mode.  Your help on this Sunday would be appreciated.  thank you.  Jeff

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1 Comment 1
JamesAndrewM
QuickBooks Team
QuickBooks Team
‎February 25, 2024 08:42 AM

quickbooks time issue sending invites

It hasn't been easy for you and your business. 

 

If you have already performed the browser troubleshooting and still something like this happens, I recommend contacting our QuickBooks Time Support Team. They have the right tool they can use that allows them to look into your account in a safe environment and confirm the problem.

 

To speak with one of our experts from QuickBooks Time Support. Please follow the steps below to contact support:

 

  1. Sign in to QuickBooks Time and select Find answers and get help
     
  2. Enter your concern, then select Contact Us.
  3. Choose a way to connect with us:

 

  • Chat with us to chat with a support expert.
  • Have us call you to get a callback from the next available expert.

 

You can contact us from Monday to Friday, 6 AM to 6 PM PT.

 

You can utilize this article for future reference: Contact QuickBooks products and services support.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

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