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HyJohn
Level 4

Quickbooks Time (T-Sheets)

I want to use Q Books time, but am having a hard time knowing were to start.  When I login to my account, there are two companies set up with the same name.  Which one do I use and how do I delete the other one.

Is there someone on Q Books team that would be willing to help me with this?

Solved
Best answer April 02, 2021

Best Answers
MonicaM3
Moderator

Quickbooks Time (T-Sheets)

Thanks for the update @HyJohn.

 

It can be frustrating feeling like you are wandering around knocking on doors and not getting any answers. I’m familiar with Fourlane and we value their partnership.

 

We’d love to help you as well, truly. Our QuickBooks Time support team can help, they can also send you a link to set up an onboarding appointment. This would allow us to help you get your account configured to your companies preferences.

 

I’m sending you a PM with additional resources. Let me know if you have any questions about them.

 

We value your business and thanks so much for letting us help.

View solution in original post

16 Comments 16
peterjerry
Level 1

Quickbooks Time (T-Sheets)

Businesses run better with QuickBooks. Track expenses, manage cash flow & create invoices QuickBooks 

Jessica_young
QuickBooks Team

Quickbooks Time (T-Sheets)

Good morning, and happy Monday, @HyJohn.


The easiest way for you to switch companies is to log out of the account and then log back in with their other login credentials.

 

You can always verify and edit this information by visiting accounts.intuit.com.

 

For help with permanently deleting your second company, I’d suggest contacting our support team so they can assist. Here’s our contact information: QuickBooks Time support.

 

Let me know if you have any more questions by replying to this post. All of us here in the Community are eager to help!

 

HyJohn
Level 4

Quickbooks Time (T-Sheets)

That's my trouble.  I only have one login.  It's like there is two accounts for the same company under the same login.  I'll try contacting support.  I haven't had much success there in the past.  Here's hoping.

I'll update you on whether that works or not.

Jessica_young
QuickBooks Team

Quickbooks Time (T-Sheets)

I'd love to hear how this turned out, @HyJohn!

 

Were you able to get in touch with support to close out that duplicate account? I want to make sure you were able to get into your correct account, and back working.  Please let me know if there's anything I can help with.

 

I look forward to hearing from you!

HyJohn
Level 4

Quickbooks Time (T-Sheets)

I haven't figured it out, and frankly I don't think Intuit is all that's concerned about it.  I'm definitely not expecting someone from their team to take the time to look at this.  It appears that I somehow set up two account for the same company as i was exploring the t-sheets program.  They are both trial versions and both will expire soon.  I can just set up another trial version if I need to keep exploring. 

We are a Enterprise Diamond user, so QBs time is a part of my package, (I Understand), but I haven't had much luck getting help setting it up.  I'm out in a big field wandering around looking for answers, and every door I knock on, I'm told to look elsewhere.  I'm sure that after many hours of trial and error, I might get somewhere.

Fortunately, I just chatted with a company called Fourlane, (Who I bought my original version of Enterprise from), and it looks like they are willing to walk me through this and help me customize it to my needs.  I'm optimistic that I might be able to use QuickBooks Time after all.

I appreciate you checking up on me though.  It shows that at least one team member is checking to see if i found the right door yet.  (I don't think it exists.)  But i'm more grateful for someone like Fourlane who can actually help me.  I'm optimistic....

MonicaM3
Moderator

Quickbooks Time (T-Sheets)

Thanks for the update @HyJohn.

 

It can be frustrating feeling like you are wandering around knocking on doors and not getting any answers. I’m familiar with Fourlane and we value their partnership.

 

We’d love to help you as well, truly. Our QuickBooks Time support team can help, they can also send you a link to set up an onboarding appointment. This would allow us to help you get your account configured to your companies preferences.

 

I’m sending you a PM with additional resources. Let me know if you have any questions about them.

 

We value your business and thanks so much for letting us help.

View solution in original post

HyJohn
Level 4

Quickbooks Time (T-Sheets)

Thank for your help.  I think this is what I have been looking for.  I'm looking forward to utilize this service for our business.

HyJohn
Level 4

Quickbooks Time (T-Sheets)

I just wanted to update you all on the status of my Quick Time onboarding experience.  It was awesome.  Paul S. did a great job at staying on the call as we took care of some technical issues that was causing the duplication on the accounts.  I appreciate the help that all of you have given me.

MonicaM3
Moderator

Quickbooks Time (T-Sheets)

Such great news @HyJohn!

 

I'm delighted that we were able to get you squared away. Thanks so much for hanging in there and giving us the opportunity to get your company onboarded.

 

Feel free to drop in any time with questions or if there is anything else we can help with. We're here for you.

mrandmrsogden
Level 1

Quickbooks Time (T-Sheets)

So glad to hear that you got QB Time working.  Gives me hope.  How do I get my issues with QuickBooks Time Resolved?  I have spent an exorbitant amount of time trying to get the sync issues resolved and I am about to just stop using the product.  It worked SOOOO seamlessly during the trial and then all hell broke lose the last 5 weeks.  I have had to finagle a work around every week (Friday is Payday) and I spent OVER 6 hours last Monday on the Phone, Instant Messaging and screen sharing only to have another "Work around" to pay the team Monday instead of Friday and I was SO Pissed because I could have done THAT myself on Friday.  I purposefully delayed Payroll and explained to my 2 employees that I was committed to getting this working properly Monday only to have a QB Rep push through Payroll as if they were some savior when I could have done that.  It is like bandaid after bandaid.  SO this past Friday guess what Sync wont work AGAIN... I would love for Intuit to look at every call I have had over the last 5 weeks and do and advanced training on what NOT to do.  I don't just wanna get the weeks payroll pushed through and archive profiles and hope it fixed it for the next week. I want this program to work. IS there ANYONE one on an advanced tech team that can resolve my Case? Extremely Frustrated in Florida.

K_Siman
Moderator

Quickbooks Time (T-Sheets)

Hello @mrandmrsogden and thank you for coming to the Community with this issue. I left a message on another post of yours. Here's the link: Quickbooks Time Issues Syncing with Quickbooks Payroll.

 

Look out for a Private Message from me since I'll be talking about certain users and private company information. 

 

We're committed to getting this resolved and getting this process operating smoothly. Thank you so much for your patience. 

HyJohn
Level 4

Quickbooks Time (T-Sheets)

Don't call support or anything like that or you'll get severely frustrated.  What to do is go to this site on your browser and set up an appointment. [removed] Someone will call you and walk you through this.  That is what they did for me.

sharonleewilson
Level 1

Quickbooks Time (T-Sheets)

Seems that everyone I talk to are having issues with T-Sheets setup. Get  it fixed, Get someone to contact me or Cancel my account and give my money  back, ill go else where.

SashaMC
Moderator

Quickbooks Time (T-Sheets)

Hello shareleewilson, 

 

This is not the kind of experience we want you to go through. If you don't mind, I would love to assist you here in the Community! Could you share where in the QuickBooks Time setup you are running into issues? 

 

You can always contact us at 888-836-2720 or chat with us .Please respond by commenting below. I will be looking out to your reply. Take care for now!

 

SHARI2362
Level 1

Quickbooks Time (T-Sheets)

Where are the blank timesheets?

Candice C
QuickBooks Team

Quickbooks Time (T-Sheets)

Good morning, @SHARI2362

 

Since it's your first time here, welcome to the Community. I appreciate you coming here for help with your question about blank timesheets. 

 

You can easily find your timesheets with a few steps in your QuickBooks Time account. Don't worry. I can walk you through it. Here's how: 

 

  1. Go to the Time Entries tab on the left-hand menu bar. 
  2. Press the Timesheets portion of the page. 
  3. Click the Calendar icon to select a different day or tap the arrows at the right of the Calendar icon to choose a different week. 

 

From here you'll be able to view the timesheets. Also, the Time Entries section is where you can create new timesheets. Here's a link: Enter your hours in QuickBooks Time without clocking in

 

If this isn't what you're referring to, please provide me with some additional information or screenshots of the problem. This will help me determine the next steps you need to take for your business. 

 

I hope this helps. Should you need any further assistance, don't hesitate to ask. I'm always here to lend a helping hand. Have a wonderful Thursday!

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