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HyJohn
March 20, 2021
Solved

Quickbooks Time (T-Sheets)

  • March 20, 2021
  • 2 replies
  • 33 views

I want to use Q Books time, but am having a hard time knowing were to start.  When I login to my account, there are two companies set up with the same name.  Which one do I use and how do I delete the other one.

Is there someone on Q Books team that would be willing to help me with this?

    Best answer by MonicaM3

    I haven't figured it out, and frankly I don't think Intuit is all that's concerned about it.  I'm definitely not expecting someone from their team to take the time to look at this.  It appears that I somehow set up two account for the same company as i was exploring the t-sheets program.  They are both trial versions and both will expire soon.  I can just set up another trial version if I need to keep exploring. 

    We are a Enterprise Diamond user, so QBs time is a part of my package, (I Understand), but I haven't had much luck getting help setting it up.  I'm out in a big field wandering around looking for answers, and every door I knock on, I'm told to look elsewhere.  I'm sure that after many hours of trial and error, I might get somewhere.

    Fortunately, I just chatted with a company called Fourlane, (Who I bought my original version of Enterprise from), and it looks like they are willing to walk me through this and help me customize it to my needs.  I'm optimistic that I might be able to use QuickBooks Time after all.

    I appreciate you checking up on me though.  It shows that at least one team member is checking to see if i found the right door yet.  (I don't think it exists.)  But i'm more grateful for someone like Fourlane who can actually help me.  I'm optimistic....


    Thanks for the update @HyJohn.

     

    It can be frustrating feeling like you are wandering around knocking on doors and not getting any answers. I’m familiar with Fourlane and we value their partnership.

     

    We’d love to help you as well, truly. Our QuickBooks Time support team can help, they can also send you a link to set up an onboarding appointment. This would allow us to help you get your account configured to your companies preferences.

     

    I’m sending you a PM with additional resources. Let me know if you have any questions about them.

     

    We value your business and thanks so much for letting us help.

    2 replies

    P
    peterjerry
    March 20, 2021

    Businesses run better with QuickBooks. Track expenses, manage cash flow & create invoices QuickBooks 

    Jessica_young
    Jessica_young
    Level 4
    March 22, 2021

    Good morning, and happy Monday, @HyJohn.


    The easiest way for you to switch companies is to log out of the account and then log back in with their other login credentials.

     

    You can always verify and edit this information by visiting accounts.intuit.com.

     

    For help with permanently deleting your second company, I’d suggest contacting our support team so they can assist. Here’s our contact information: QuickBooks Time support.

     

    Let me know if you have any more questions by replying to this post. All of us here in the Community are eager to help!

     

      H
      HyJohnAuthor
      March 22, 2021

      That's my trouble.  I only have one login.  It's like there is two accounts for the same company under the same login.  I'll try contacting support.  I haven't had much success there in the past.  Here's hoping.

      I'll update you on whether that works or not.

      K_Siman
      K_Siman
      Level 1
      April 19, 2021

      So glad to hear that you got QB Time working.  Gives me hope.  How do I get my issues with QuickBooks Time Resolved?  I have spent an exorbitant amount of time trying to get the sync issues resolved and I am about to just stop using the product.  It worked SOOOO seamlessly during the trial and then all hell broke lose the last 5 weeks.  I have had to finagle a work around every week (Friday is Payday) and I spent OVER 6 hours last Monday on the Phone, Instant Messaging and screen sharing only to have another "Work around" to pay the team Monday instead of Friday and I was SO Pissed because I could have done THAT myself on Friday.  I purposefully delayed Payroll and explained to my 2 employees that I was committed to getting this working properly Monday only to have a QB Rep push through Payroll as if they were some savior when I could have done that.  It is like bandaid after bandaid.  SO this past Friday guess what Sync wont work AGAIN... I would love for Intuit to look at every call I have had over the last 5 weeks and do and advanced training on what NOT to do.  I don't just wanna get the weeks payroll pushed through and archive profiles and hope it fixed it for the next week. I want this program to work. IS there ANYONE one on an advanced tech team that can resolve my Case? Extremely Frustrated in Florida.


      Hello @mrandmrsogden and thank you for coming to the Community with this issue. I left a message on another post of yours. Here's the link: Quickbooks Time Issues Syncing with Quickbooks Payroll.

       

      Look out for a Private Message from me since I'll be talking about certain users and private company information. 

       

      We're committed to getting this resolved and getting this process operating smoothly. Thank you so much for your patience. 

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