It's nice to see you posting here in the Community forum, Allyse.
QuickBooks Time integrates with hundreds of third-party software developers. To further check why the past time logs aren't recognizing in QuickBooks Time, let's verify if the software you're currently using is on one of the supported apps.
To check, here's how:
- On your QuickBooks Time account, click Feature Add-ons in the left menu.
- Choose Manage Add-ons.
- In the Manage Add-ons window, type in the software you're using in the Search bar.
If you see the app on the list and it's integrated, I recommend contacting the Customer Care Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session so they can take a closer look and come up with a fix along the syncing process.
To reach them via Live chat, select the Find answers and get help icon on your QuickBooks Time account. You can also visit this article for more ways on how to reach them: Contact QuickBooks Time support.
To learn your way around QuickBooks Time, visit our Community Help page for tips and related articles that you might need in the future.
Let me know if there's anything else you need while using QuickBooks. I'm always around to help you.
