Hello @shislop,
I understand that change can be overwhelming, especially when it comes to navigating a new interface. That's why I'm here to clarify some updates regarding the product.
The QuickBooks Time mobile app has undergone a name change and is now called QuickBooks Workforce. It also has a new icon. We have centralized pay and tax information into one to make it easier for QuickBooks Time and QuickBooks Payroll customers to access all their information with just one login.
Regarding the issues you're experiencing with the app, consider reviewing the device settings. This way, it can sync data to and from the web dashboard, track location, and send notifications.
Visit our QuickBooks blog to learn more about this: The QuickBooks Time app is now QuickBooks Workforce.
I'm adding this article to help you manage team effectively: Track time for your group or crew in QuickBooks Time.
Please let me know if you have any further concerns about the product update. I'll be here to address them for you. Stay safe.
