'can't find anyone with' my email

Thanks for getting in touch with the Community, MCI.

Since multiple users are being informed their usernames don't exist while they're then still able to sign in after clearing cached data, I'd recommend getting in touch with our Customer Care team. It's possible there could be a connection issue on the backend with these particular usernames/emails.

You can get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have a great day!

Kind of crazy really. Why so many issues lately? Is Intuit too big to manage all the companies they absorbed?????

Never had issues when it was TSheets.

Looks like Ill spend my time on the phone with Customer Care team instead of running my business since it sounds like a problem on Intuit's side. 

I did reach out to customer care team twice before posting to community. They considered it fixed once we could log in after clearing cache. That solution at least got us going short term but employees will not be happy with the extra steps long term. I was hoping to find solution without going through 45 minutes of the same promps again

Hi! I'm the system admin for a small company and our accountant is have this exact same issue! Did you ever find a permanent fix? Every single time they go to login to Intuit (which is daily), it says "We can't find anyone with [email]", and so far I've had to go in and delete the browser site data for intuit every single time they want to login, and then it works, albeit with having to go through two factor authentication every time as well.

I understand how inconvenient it is to encounter an error message when logging in to Intuit account, Bluegizmo83.

I appreciate you for performing some troubleshooting steps to get this sorted out. QuickBooks Time recently undergo a security update, where all team members were required to update their account information. If this wasn't completed in time, they'll encounter that error message. To resolve this one, we'll need to re-invite them to QuickBooks Time, which will prompt them to update their info.

To tell if your team member completed or missed the update, just follow the steps below: 

1. Go to My Team.
2. Select the team member to open their Details.
3. Next to Invite Status is Connected (team member completed the update). For Not Yet Invited (team member needs to be reinvited to use QuickBooks Time).

If an administrator missed the migration window, a new invite is automatically sent to their email on file. Then, they can accept that invitation to access QuickBooks Time once again. Here's an article with instructions on how to do that if you need help: Re-Invite team members to QuickBooks Time during the Intuit Security Update.

I'll be sharing this article that will help you easily set up your team members in QuickBooks Time: Adding and managing team members in QuickBooks Time. It contains some related links like adding, inviting team members, etc. 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. You have a good one.

Hi, sorry I didn't realize this thread was specifically talking about QuickBooks Time. Our issue is simply with QuickBooks Online, not with Time. The login issue and temporary fix by clearing cache is the same though... How would I fix this since we're not using Time?

Hello there, Bluegizmo83.

I've got some steps you may consider doing.

You may ask your employee to change their email address and re-invite them. Please see this article for more information about sending invitations: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

Let me know if you have follow-up questions. I'll be sure to get back to you.

Ok, me and the master account holder sat down and tried to resend this invitation link you suggested, but we couldn't find anything like that for the linked team member accounts. I still haven't found a definitive fix for this issue yet. Google Chrome and Microsoft Edge browsers BOTH do the same thing when logging in, where they say "we can't find anyone with [email]). Clearing website data fixes it for one login and it happens again the next day. I've narrowed the issue down to one exact cookie that's causing the issue by going through and deleting them one by one until it let me login and then double checking. The cookie file causing all the trouble is from intuit.com and the cookie is called "ius_session". I've even uninstalled and reinstalled my web browsers, rolled back windows updates, and uninstalled every single piece of software that was installed between now and last week when this problem started...

I'm here to ensure you're employee can log in to QuickBooks Workforce, @Bluegizmo83.

Since you have already done all the necessary steps to fix the issue, it would be best to contact our support team directly. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click either Chat with us or Have us call you button.

I've added these articles to help you manage your employees:

• view their paychecks, W-2s,
•  Add or edit an employee. 

Don't hesitate to comment if you have other questions about handling your employee log-in. I'll be happy to help you again. Stay safe!

I am having the same issue. Upon attempting to log in, I input my email and i keep getting the error message stating "cant find anyone with" my email. I have attempted the troubleshoot steps, clearing all the cookies, cache, and history and still nothing has helped. I have tried speaking with customer service and they have not been able to help me solve this issue. I have made a separate account just to be able to ask questions in the community. 

I value the troubleshooting steps you've taken to resolve the error, Eric1206. Let me offer guidance to assist you in overcoming this issue.

Given your troubleshooting efforts, I recommend using a different supported browser when logging into your account, as the current version of QuickBooks you're using may be experiencing a temporary malfunction. Additionally, proceed to reset your password within your QuickBooks account. Here's how:

1. Visit our sign-in help page.
2. Provide your phone number, email address, or user ID associated with your account.
3. If you enter a phone number or email address, you'll receive a verification code via text or email. If you enter a user ID, choose your preferred verification method.
4. Enter the verification code received or follow the instructions in the message. Additional information may be requested to verify your identity.
5. When prompted, reset your password. Alternatively, you can choose to Skip this step.

If the problem continues, it is advisable to reach out to our Chat Support Team for further assistance. Their team is equipped with the necessary tools to start a screen-sharing session, examine your account, and generate an investigation ticket to address this issue effectively.

Additionally, you can customize your settings and enable or disable features to personalize QuickBooks Online according to your preferences.

Return to this if there's anything else you need about managing your QuickBooks credentials. You can count on me for the necessary information and references. Have a good one.