Quickbooks Time - subscription has been cancelled - please get New Zealand Support Team to contact me

I'll assist you in contacting the right support Team for you, OxfordE. Please note that you will be responsible for initiating contact with them regarding your canceled subscription.

First, can you confirm the region of the product you are currently using? Additionally, I would like to verify your current location so that I can provide accurate information regarding the support you need.

While waiting for your response, it's best to directly contact QuickBooks customer support through the in-product feature to get the right support and accurate information regarding the specific reason for canceling your subscription. If there's a phone number provided there, you can use it. Note that if you use QuickBooks Time US product, you will be directed to the US support team for assistance. They will be able to provide you with more details and assist you further. Here's how:

1. Click on the Find answers and get help icon.
2. Choose Chat Now to connect with QuickBooks Time chat support for immediate assistance.

On the other hand, if you're using a QuickBooks Time product based in New Zealand and really trying to connect with New Zealand Support, they might transfer you to the appropriate support.

If they cannot transfer you to the appropriate one, you'll want to try contacting our other support using the phone number in this article: Contact QuickBooks Time support. They might help you transfer to the appropriate support team based on the region of the product you are currently logged into if needed.

In the meantime, I would like to provide possible reasons why QuickBooks Time subscriptions may be canceled for various reasons. It could be that the payment for the subscription failed to process successfully, or there were issues with the chosen payment method. Moreover, some other factors or errors may have occurred that led to the cancellation of the subscription.

Let me know if you have any further concerns or questions regarding QuickBooks Time, and please don't hesitate to reach out. I'll be available to assist you whenever you need. Take care and goodbye for now!

Hello

Thanks for your reply. We have tried contacting chat support which connects us to Australia support, they are unable to help & refer us to Global, who are also unable to help & refer us to Australia. We are in New Zealand. Do you suggest we phone the Australian support number? 

We get the below attached message that account & billing has moved. We cannot get through to the US phone number & go around in circles with support. We cannot put our credit card details in our Intuit account as it requires a US address. 

Please advise further.

Hey there, @OxfordE. Let me help you contact our QuickBooks Online support team to check further about your subscription that has been canceled in QuickBooks Time.

We can try to call our support team using this article: Need help? Get it now. After accessing the webpage, please scroll down and use the provided phone number to contact the US support team. If you continue to experience difficulties in connecting with US support, we can explore alternative options such as using an international calling application. This application is a third-party service that enables you to make calls from another country.

Moreover, to learn more about using QuickBooks Online, managing your account, and handling invoices and subscriptions, see this article for additional references: Manage billing, payment, and subscription info in QuickBooks Online.

There you have it, @OxfordE. I'm excited to provide more information on any Quickbooks subscription-related topic. Please add it in the comment section. May you have a great day.

Hi @SarahannC, 

This request was made from OxfordEdge on behalf of Food and Health Standards. Oxford Edge are our accountants and created our account on our behalf. 

We have tried multiple times to call the US support number but no one picks up. The Australian Live Chat have told us they are not able to help us. We desperately need to resolve this issue as we need to process wages and export the data to allow us to invoice. 

We are a New Zealand based company using Quickbooks Time and have tried to update our billing information but it requires a US address which we do not have. We have been using Quickbooks time since 2019 and have not had any issues relating to billing prior to this. 

The administrators of the account are unable to login as it is saying our account is no longer active and we need to reactivate it. 

Can you please organise a international call application from the US support team so we can resolve this issue urgently?

Hello there, @FoodandHealth. I know the hurdles that you went through making multiple calls without getting the assistance you need. We truly appreciate the importance of your time and your business. Allow me to direct you to the appropriate support that can provide the help you require.

Beforehand, would you mind telling me if your QuickBooks Time account is integrated with QuickBooks Online? If so, you can use this link to be routed to choose your specified country, and then once you click New Zealand under the Asia Pacific region: https://quickbooks.intuit.com/choose-country/#asia-pacific

See this screenshot below for your reference. 

Once done, you'll be able to see this page and type in your concern about your canceled subscription and someone will respond to you from one of the Global Support agents.

See this article for details: How and when can I contact QuickBooks Online support?

In case you need information about your subscription rates or charges and how to change your billing schedule, this article contains tips and instructions to accomplish them:

• Manage billing, payment, and subscription info
• How to understand your subscription rates and charges

I'll be here if you need further assistance, especially on managing your account.