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Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
ckitchin
Level 1
posted
‎September 05, 2023 01:06 PM
last updated ‎September 05, 2023 1:06 PM

Why can't time tracking only user roles be changed in QBO?

I've seen on a few community threads that there is no way to change the role of a time-tracking only user, even as a primary admin. Why is this the case? This is a pain as our entire team was set to time-tracking only but now needs to switch so that they can submit expenses. It will be time consuming to delete and re-add them, not to mention that their time tracking data will either be lost or show up in two different places. Additionally, I saw that we may have to add them with a different email address than what we used prior? This will not work for us - our employees only have 1 email address.

 

We called several times and the QB experts don't even seem to be aware that this is a deliberate permissions setting put in place by QB. We went through multiple "troubleshooting" steps just to find out that this isn't even a bug. I've already submitted feedback to QuickBooks about it. I'm desperately hoping that this is something that will be changed at some point?

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1 Comment 1
SirielJeaB
QuickBooks Team
QuickBooks Team
‎September 05, 2023 01:58 PM

Why can't time tracking only user roles be changed in QBO?

Hello, there, ckitchin! We hear your sentiments and understand your feelings on this matter. I am aware of the impact these challenges have on how your business operates with QuickBooks. Please know that the inconvenience caused by issues isn't what we want you to encounter. 

 

We have received reports about the inability to change the Time Tracking User role. We suggest contacting our Support Team to be added to the list of affected users. We cannot give an exact timeframe for resolving this issue, but rest assured our engineers are doing their best to fix the problem. We will reach out to you by email if more information is required or when we have an update to share.

 

To contact support:

 

  1. Sign in to your QuickBooks Online company. 
  2. Select Help (?).
  3. Click either tab to get started: Assistant or Talk to human.
  4. Search Contact Us,  then Start a chat with a support expert.

 

Feel free to visit these articles moving forward for your reference in managing users and their permissions:

 

 

You can also save these resources for reference in handling expenses in QuickBooks Online: 

 

 

We appreciate you visiting us, ckitchin. The Community team is available 24/7, and we are looking forward to assisting you if you have other QuickBooks-related concerns. Simply tap the Reply button below or post in our forum again. Keep safe!

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