Hello, there, ckitchin! We hear your sentiments and understand your feelings on this matter. I am aware of the impact these challenges have on how your business operates with QuickBooks. Please know that the inconvenience caused by issues isn't what we want you to encounter.
We have received reports about the inability to change the Time Tracking User role. We suggest contacting our Support Team to be added to the list of affected users. We cannot give an exact timeframe for resolving this issue, but rest assured our engineers are doing their best to fix the problem. We will reach out to you by email if more information is required or when we have an update to share.
To contact support:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Click either tab to get started: Assistant or Talk to human.
- Search Contact Us, then Start a chat with a support expert.
Feel free to visit these articles moving forward for your reference in managing users and their permissions:
You can also save these resources for reference in handling expenses in QuickBooks Online:
We appreciate you visiting us, ckitchin. The Community team is available 24/7, and we are looking forward to assisting you if you have other QuickBooks-related concerns. Simply tap the Reply button below or post in our forum again. Keep safe!