Hello there, dranguette.
I'll provide some troubleshooting steps to get the issue resolved so your employee can successfully clock in and you can connect to TSheets.Intuit.com.
At this time, we don't have reported issues about having trouble with QuickBooks Time.
On the other hand, if your employee can't clock in using the mobile app, you'll need to ensure they have permission for mobile time entry to use the Workforce app since the clock-in feature is available for the Workforce mobile app. If they don't have permission, you can refer to the steps below to fix it.
- Your admin needs to go into the web dashboard and select My Team.
- Open the team member profile and click Permissions.
- Turn on Mobile time entry.
- Once you sync, you should be able to start tracking time on the app.
Moreover, with regards to being unable to connect to TSheets.Intuit.com, this may be due to a browser cache-related issue. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using the program. With that, let's perform the browser troubleshooting process.
First, you'll want to restart your browser. Then, try opening your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it fixes the issues, go back to the regular browser and clear your browser's cache. Otherwise, you can use another supported browser.
I'm leaving these articles for future reference on how you can fix errors in syncing between QuickBooks Online and QuickBooks Time and issues in the QuickBooks workforce:
Tag me in the comment below if you have clarification or additional concerns about managing your employees and timesheets in QuickBooks. I'm always here to assist you.
