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Thanks for sharing this concern with us, @binks.
It's possible that some of the payroll data for affected clients are incorrect or weren't properly setup. This can be the reason why the Line 5B in the 941 tax form isn't reporting the tips.
Let's make sure that all of your payroll data are correct and were properly setup. You can run the Payroll Checkup tool to help find any missing information and discrepancies in your company file.
Here's how:
- Choose Employees and select My Payroll Service.
- Click Run Payroll Checkup.
- Follow the onscreen instructions and select Continue to go through the various steps.
If you find discrepancies in your payroll data, Payroll Data Review Report can help you identify the source of the discrepancy.
Please take note that before you run this tool, it would be best to create and save a backup of your data file. This will help you safeguard your company records in case of system failure.
If everything is fine and you're still getting the same result, I recommend reaching out again to our customer support. This way, they can review again your payroll setup and verify the cause of the issue.
If you have further questions or concerns, feel free to reach back out anytime. Just click Reply and I'll get back to you.
