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You write the refund check on the same account as your merchant services deposit account. Next you link the refund to the credit memo.
Although you have recorded both the credit memo and the check, you still need to connect the check to the credit memo so that QuickBooks can track the transaction correctly. You use the Receive Payments window to connect the two.
To connect the refund check to the credit memo:
1 Choose Customers > Receive Payments.
2 Choose the customer to whom you just wrote the refund check. You'll see the amount of the credit
included in the Existing Credits field and the refund check in the bottom section of the window.
3 Select the Apply Existing Credits checkbox.
4 On the Refund Chk line, enter the check amount in the Payment column, if not already entered by QuickBooks, and then click OK. If you now choose Customers > Create Credit Memos/Refunds to display the credit memo you just entered and click Tx History, you should see the refund check listed in the Transaction History - Credit memo window.
You write the refund check on the same account as your merchant services deposit account. Next you link the refund to the credit memo.
Although you have recorded both the credit memo and the check, you still need to connect the check to the credit memo so that QuickBooks can track the transaction correctly. You use the Receive Payments window to connect the two.
To connect the refund check to the credit memo:
1 Choose Customers > Receive Payments.
2 Choose the customer to whom you just wrote the refund check. You'll see the amount of the credit
included in the Existing Credits field and the refund check in the bottom section of the window.
3 Select the Apply Existing Credits checkbox.
4 On the Refund Chk line, enter the check amount in the Payment column, if not already entered by QuickBooks, and then click OK. If you now choose Customers > Create Credit Memos/Refunds to display the credit memo you just entered and click Tx History, you should see the refund check listed in the Transaction History - Credit memo window.
"but when I try to link the credit memo to the check it doesn't show the check and tried to apply the credit to new invoices for that customer. I did check the account on the refund check and it is accounts receivable."
If the check was not created From the credit memo, as long as the check shows AR, you can use Receive Payment (leave the amount to Receive as 0) and apply them, here.
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