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Hi there, mariana2.
I'm here to guide you in locating the customer payment.
You can check the status of the processed payments inside QuickBooks Online. Let me show you how:
Alternatively, you can go to the Merchant Service Center to view the payment activity of your QuickBooks product. Feel free to follow these simple steps:
Take a look at my screenshot below:
In addition, you don't need to manually receive the payment or mark the invoice as paid in QuickBooks Online. We'll do this for you automatically.
I also encourage reading these articles to help manage your QuickBooks Payments account and track your customer payments:
If there's anything else that I can help you with, please don't hesitate to insert a comment below. Stay safe and have a great rest of the day.
where do you go if the deposit bank account was changed
There were two different deposit bank accounts during the period I'm searching for a payment.
Thanks for joining us here today, @rarbob531.
I'll share the steps on how you can view your deposit details. You'll want to login to the Merchant Center to see it.
Here's how:
From there, you can find your customer payments. You can also check your bank account statement for details. Just refer to the articles provided by my colleague @KlentB above.
Additionally, here's a link that covers all the tasks you can do when using the payment features.
Please know that you're always welcome to come back to this thread if you still have questions or concerns with customer payments. I'm always here to help. Take care and have a great weekend.
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