A deposit from a paid invoice is on hold. I did not receive an email as I was told I would. How can I resolve this?

I'm here to get this resolved, pshaha-fivetool-.

It's possible your QuickBooks Payments account is new when the payment was made. We usually deposit your funds within 5 business days while we set up your merchant account. This could also be the reason you're unable to receive an email for the payment. To learn more about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money. 

However, if your QuickBooks Payments account isn't new but the payment is still on hold and the email is missing, I'd suggest contacting our Merchant Services Team. They can tell its status and when it will be deposited to your bank. Here's how: 

1. Go to this website: Contact Payments Support.
2. Find the QuickBooks Online Payments & Merchant Service Center section. 
3. Get their up-to-date contact information to call them. 

You can also check out this article to know why we need to review the payment.: Why are My Funds On Hold?.

In case you accidentally charged your customer, learn how to fix this by checking this article: How to Correct a Customer's Credit Card Payment that was Processed Twice by Mistake.

I suggest getting back on this thread if you'll need assistance managing your customer's payments. I'm always here to back you up.

Hi pshaha-fivetool-,

Hope you’re doing great. I wanted to see how everything about checking why your invoice is on hold. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!