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A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

 
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Best answer November 20, 2019

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QuickBooks Team

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

Thanks for joining the Community, @abaldovin. I'd be happy to help with adding the customer.

 

This error message is generally associated with the name already existing in the file, such as a vendor or employee. You can locate additional information about this and steps to resolve the error in the following article: Error: The name supplied already exists. Another customer, vendor, or employee is already using this....

 

Should you need further assistance with adding the customer or anything else, please let me know. Cheering you to continued success.

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QuickBooks Team

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

Thanks for joining the Community, @abaldovin. I'd be happy to help with adding the customer.

 

This error message is generally associated with the name already existing in the file, such as a vendor or employee. You can locate additional information about this and steps to resolve the error in the following article: Error: The name supplied already exists. Another customer, vendor, or employee is already using this....

 

Should you need further assistance with adding the customer or anything else, please let me know. Cheering you to continued success.

View solution in original post

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Level 1

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

That is exactly what the problem was, the display name.  I thought that was a field for the customer contact name.  So the company name did not appear as the display name, the contact did.  Once I changed the display name to the Company name, it appeared on the list.  Thank you

 

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QuickBooks Team

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

You're certainly welcome, @abaldovin.

 

It's great to know that the customer was added and is now appearing on the list.

 

The Community always has your back, so don't hesitate to let me know if you ever need anything. Take care.

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Level 1

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

I had the same problem. I added a new customer, then I tried to generate an invoice. The new customer is not appearing in the drop down menu. So I attempted to add the customer a second time, and it says that customer already exists. But it's not showing in any lists. ???

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Content Leader

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

Hey there, Amy888.

 

Thanks for following up on this thread.

 

From your description, it sounds like this might be a browser issue. I recommend clearing the cache as an initial troubleshooting step. If the cache becomes too full of older stored data, it can potentially cause viewing and performance errors in QuickBooks Online. Clearing it will force the system to refresh and get everything back up and running as normal. The following steps will show you how to do this in Chrome:

 

1. Click the three vertical dots in the top right corner.

2. Select More Tools, then Clear Browsing Data.

3. Change the time range to All Time.

4. Only check Cached images and files.

5. Click Clear data.

 

If you're using a different browser, this link offers similar steps: https://community.intuit.com/articles/1771586

 

Once you've cleared the cache, log out of your account and then log back in. You should then be able to see the new customer in the list.

 

Please feel free to comment below if you have any other questions.

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Level 1

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

I had been using Firefox. I opened Chrome, cleared browsing history just in case, and logged into Quickbooks. I had previously created a new instance of the company (Customer), but it's listing it under the employee contact's name and not the name of the company. So I tried to edit the display name to the name of the company, and I get the error below. The name I'm attempting to use, though, doesn't show up in my list of Customers. I was thinking I would just delete this customer and start over, but it it only gives the option to make it "Inactive."

 

Something’s not quite right
This name is being used by another vendor. Please use a different name. You can merge names only when their type (customer, vendor or employee) matches.
 
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Moderator

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

I appreciate you trying out the steps provided, @Amy888.

 

In QuickBooks Online, you can only make a customer inactive instead of deleting entirely. The only way to remove the name in the list is to merge it as one with the same name and type. To know more about this process, you can check this article link: Manage your customer list.

 

Once you make the other name inactive, you should be able to create a new customer using the name you're trying to use. However, if the issue persists, it'd be best to contact our Online Support so they can further investigate the error you've received.

 

Let me know if there's anything else you need. I want to help and ensure you'll achieve your goal for today. Have a nice day!

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