Account suspended but have outstanding invoices to be paid how do I send the payment link?

Hello, allyssa-kiser.

We'll automatically cancel your subscription after three failed attempts to charge your payment method. For us to proceed in sending out outstanding invoices to the customers, you'll want to reactivate your subscription first. Also, ensure that you enter an updated and active billing info.

Here's how to renew your subscription:

1. Log in to your QuickBooks Online company.
2. If prompted with the Billing and Subscription page, click Resubscribe. If not, go to the Gear icon at the upper-right and click Account and Settings. 
3. Select Billing & Subscription, then Resubscribe and enter the updated billing information.
4. Click Subscribe.

Then, you can use this link on how to add payment links: How to send invoice payment links and

You'll want to check out this article on how we handle payments made by your customers: Taking and processing payments in QuickBooks Online. 

I'm just around the corner to keep an eye on your reply if you have any other questions about handling your subscription. Take care!

Thank you, however, the invoice needs to paid in order to replenish my account to take it from suspended to active. I am working with a team member on the phone and he’s working on a work around. Is there one that you know of? 

Thanks for coming back to us, @allyssa-kiser.

To make your account active, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and help reactivate it.

Here's how:

1. Go to the Help menu.

2. Choose Contact Us. 

3. Enter your specific concern in the What can we help you with? field. 

4. Click Let's talk. 

5. Select Get a callback. 

6. Enter your contact details. 

7. Click Confirm my call. 

I've attached a screenshot below for your reference.

You can also check our support hours to ensure we can assist you on time. 

Please read this article for more information: How to resubscribe or reactivate QuickBooks Online. Apart from this, you'll be able to run reports to get the information you need. Check out this article for your reference: Run Reports in QuickBooks Online.

Reach out to us if you have any concerns about reactivating your account. We're here to make sure that everything is covered.