Address on the statement does not fit in the windows of envelope #10

I appreciate you notifying us of your experience when printing statements for August, Michelle901. Let me provide you with some solutions to address this issue.

I've reviewed our records and couldn't find any ongoing QuickBooks issues related to statement printing. While you're getting unusual results and the customer's address line does not fit in the bottom window, I suggest printing the transactions through a private window to narrow down the result. This process can help eliminate any potential problems caused by cached data. To save time, you can utilize either of the following keyboard shortcuts:

• Google Chrome: Press Ctrl+ Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press Ctrl+ Shift + P

Once logged in to QuickBooks, try to print your statements again. If it works fine, switch back to your original browser and clear its cache to start fresh. 

However, if you're getting the same experience, consider utilizing another compatible browser to isolate the issue. Alternatively, you can contact support so a live representative can check and investigate this matter further.

On the other hand, you can review this content for more tips on how to print a form in a way that both the return address and the customer's address are visible when using a size 10 window envelope: How to print forms for window envelopes.

If you have other questions while printing your forms or customer statements, utilize the Reply button and leave a comment below. I'm more than happy to help you again. Have a good one!

Hello,

Thank you for responding to my post.

Turns out, the issue was due to the font style..?

I chose font Helvetica 12pt, and the perforation line is at the 3.6" mark. With this font selection, the addresses fit within the windows of the envelope.

When I switched to Arial Unicode MS 12pt, the perforation line shifts to 4.2" because there is more space between each text line.  Hence with this font selection, I am unable to use the window envelopes.

Hi there, Michelle. Thanks for reaching back. I appreciate you for replicating the issue and finding out that you can change the fonts so the addresses fit within the windows of the envelope.

Selecting the font style can also be the reason why your addresses won't fit in the windows. Additionally, make sure to set it up to fit the printed form. To set up your forms for the window envelope, follow these steps.

1. Click the Gear icon, then Custom Form Styles.
2. Select the form you're using, then Edit.
3. Go to the Design tab.
4. Click Edit Print Settings.
5. Select the Fit printed form with paystub in the window envelope option.
   
   
    
6. Click Done.

Please check this article for more details on setting up forms for window envelopes and find out what forms and supplies are available for QuickBooks Online: How to print forms for window envelopes.

Feel free to leave a reply if you have other QuickBooks questions or concerns.