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Jevans
Level 3

Adrian_A (Moderator) posted a new reply in Reports and accounting on January 30, 2021 10:20 PM:

I received an Email for Adrian_A about sales tax liability report issue.     The "canned" suggestion to phone support is a joke.   I have reached out many times already....

 

According to his email, he posted a reply to this issue.   Does anyone know how to find it.   all i can find from Adrian_A is dated back into 2020

 
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Hi Jevans,
 
Adrian_A (Moderator) posted a new reply in Reports and accounting on January 30, 2021 10:20 PM:
 
 
Re: Sales Tax Liability Report has a bug
 

We have an ongoing investigation about this issue, marjanbastani.

 

It isn't the kind of experience that we want you to encounter. Rest assured, our engineers are all hands on deck to figure out what causes the discrepancy and have it resolved the soonest.

 

As of now, I'd recommend reaching out to our Phone Support team so you'll be added as one of the affected users. Here's how:

 

You can contact them by clicking the ? Help icon. Then, follow the on-screen instructions to successfully get in touch with one of our agents.

 

 

We appreciate your patience while we're working to resolve this investigation. Take care!

 
 
 
 
 
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3 Comments 3
CharleneMae_F
QuickBooks Team

Adrian_A (Moderator) posted a new reply in Reports and accounting on January 30, 2021 10:20 PM:

I'm here to get the help you need, Jevans.

 

The email that you've received is from the thread you've posted your concern about the issue in the Sales Tax Liability report. You can check out my colleague's response on this thread: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/sales-tax-liability-report-....

 

As mentioned, there's an ongoing investigation (INV-52368) about the report. I'd suggest contacting our QuickBooks Support Team, so you'll be added as one of the affected users. You can refer to the information provided by my colleague on how to contact them

 

After that, you'll receive an email update once the issue is already resolved.

 

Additionally, I've added an article that'll help you manage your sales tax. This helps you ensure your books are accurate: Sales Tax in QuickBooks Online.

 

We appreciate your patience and understanding on this matter. If you have any other concerns or follow-up questions, just leave them in the comment section and I'll get back to you as soon as I can.

Jevans
Level 3

Adrian_A (Moderator) posted a new reply in Reports and accounting on January 30, 2021 10:20 PM:

Is there are time frame for when we can expect the Sales Tax Liability Report will be FIXED!

jamespaul
QuickBooks Team

Adrian_A (Moderator) posted a new reply in Reports and accounting on January 30, 2021 10:20 PM:

Hello, Jevans.

 

Whenever there's a reported issue on a software I'm using, I expect it will be resolved in a timely manner. That said, I have news regarding the Sales Tax Liability report issue. 

 

I checked the investigation case number provided by CharleneMae_F. Our engineers have already closed it.

 

Since you're still experiencing the issue, you can check to see if this is caused by a residual cache data that still has the root cause of the problem. 

 

You'll want to rule this out by using a private or incognito window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari (new versions): Command + Option + P 

 

Then, run the Sales Tax Liability report from there. When it finally shows the correct values, you'll want to clear the cache to remove the corrupted data. Close all of your browser processes afterwards to complete the process. 

 

You can also use another supported browser as another solution to fix this. 

 

If you're still experiencing the Sales Tax Liability report issue, you'll want to contact our support again. You can use the same phone number. If you don't have it handy anymore, you can use the steps provided by CharleneMae_F.

 

After fixing the issue, you can manage your sales tax payments. I suggest checking this article for guides and pointers: File your sales tax return and record tax payment in QuickBooks Online.

 

You can also check out other articles in our general support page (select a topic, then choose an article). 

 

I'll listen to other concerns you might have for QuickBooks Online. Just reply here and I'll address them for you. 

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