Anyone else having issues with Time Activities by Customer Detail Reports?

I did the troubleshooting measures on Wednesday October 27th.  There is a case open for this issue.  I was able to get into the report for a limited amount of time on Friday October 29th, then it would not allow me to custom the dates.  I have just cleared the cache again and it is now allowing me access.  Hopefully it lasts this time.  Or will I have to continually clear the cache every so often?

I’m glad that you were able to access the information after clearing your browser’s cache, @GSCI1644.      

     
The online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the platform's functionalities. This is the reason why we always recommend clearing your browser’s cache often to prevent issues.

No worries, our engineering teams are working hard to get this resolved as soon as possible. Rest assured you’ll receive updates once the resolution is rolled out. For now, you may consider having the browser troubleshooting steps to get rid of the issue.

If you need more tips and information on how to manage your reports, finances, and taxes. We have available resources, webinars, and training videos on the Support page. Just click QuickBooks Online in the Select a product section to view the details.

I’ll be here if you need further assistance with managing your reports. Just add them to your reply. Take care!

Your fix did not work at all.

I need these reports for customer billing...Please fix this!

Hello there, Mickshawn. Thanks for joining the Community article.

We kindly request that you provide us with additional details to provide you with accurate information and a resolution for your concern. We would like to know if you're referring to the same report mentioned above or a different one. Can you elaborate more on the issue you're experiencing? Sending us screenshots would also be greatly appreciated as it will assist us in identifying the root cause of the issue and providing you with the correct information.

Thank you so much, and we're looking forward to your response. Keep safe!

First off, I'm NOT using QB online....I'm using the Desktop 2021 QB Pro.

I need to run Time by Job Details reports to include with my customer bill.

Thank you   Everything was working fine till about a month or so ago.

Hi Mickshawn,

I can see the inconvenience this issue has caused you. As of now, we have an ongoing issue about the Time  by Job Detail report. With that, I suggest reaching out to our phone support team so we can your details as one of the affected users. Below are the steps to communicate with the team.

1. Click the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a few words to describe your issue.
5. You can choose to Chat with us or Have us call you.

If you're using a subscription-based QuickBooks file, you may consider upgrading it to the latest version to get around this issue. I've added this article for the detailed steps of the process: Upgrade QuickBooks Desktop.

Moreover, I've added this article as your guide in preparing for your year-end task: Close out the previous year and prepare for the new one.

We appreciate your patience while we work to resolve the issue the soonest.

I am using QB Essentials Online and some clients just do not show up in my Time Activities By Customer Detail Report.  Time was entered and is clearly there, but it does not show up.  Have cleared cache as well as been on the phone for 3+ hours with customer support!  Very frustrating!

Allow me to share some information regarding your concern about the Time Activities by Customer Detail Report in QuickBooks Online (QBO), Kim.

I appreciate the efforts you've made when trying to fix the issue and we apologize for any inconvenience caused. Upon further review, the investigation regarding this issue is currently closed. As a workaround, may I ask if have you tried to pull the report with only one customer at a time when running the Time Activities by Customer Detail Report?

If the issue persists after this one, I'd suggest contacting the Support Team so they'll be kept updated about this concern and receive updates through email. We appreciate your patience and understanding during this process. You can follow the steps below to contact the Support Team:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, you can check out this article to learn how to get the most out of your financial reports in the future: Customize reports in QuickBooks Online.

I'll be around in case you need any further assistance. Just leave a comment below. Keep safe.