Anyone having issues with number not adding correctly on invoice when lines removed? The number is still used in calculating the tax and the total, but not subtotal.

Welcome to the Community space, @accounts-madhatg. I appreciate you providing detailed information about the problem you encountered on your invoices. 

I checked my resources and haven't find any reports about the number not adding correctly on invoice when lines are removed. 

Have you tried basic troubleshooting, such as logging out of the account and signing back in to link an estimate or time charge? If you have, let’s make sure the issue isn’t browser related by loading the site using a different browser or a private window.

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• Press Control + Option + P (Safari) keys on your keyboard.

After that, try to check if everything is good. If yes, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.

You can also send screenshots here in the Community, but make sure to black out sensitive information to protect the account. This is for me to get a better picture of what's happening and ensure we are on the same page.

For your future reference, here's an article if you need to receive partial invoice payment from your customer: Record invoice payments in QuickBooks Online. 

Our doors are always open to help you again if you have any other concerns or follow-up questions about creating invoices. I'll be around to provide further assistance.

I have tried these, but still no joy. I have had several glance sessions with tech support, but have yet to receive a real explanation or fix.  I do have a work around that is not pretty.  Funny thing is this problem only started about 3 or 4 weeks ago.  

Yes,

I did find that you have to SAVE each time you make the slightest change to the invoice.

I use Desktop Pro 2022 in my invoices I subtotal my items and most total correctly.

I have noticed if I have a single item (which I don't subtotal) and I add only one line between the next group of items that I subtotaled it get added to that groups total.

This only happens after a single item was previous item was entered.

I have gone back to add lines between them it but it doesn't seem to change it.

The only solution I see is to subtotal each item rather one or several.

I have been searching for a solutions, Your post is the closes I have found to this problem. Hope you find one.

DC

I'm having the same issue with an invoice. Added up the numbers manually and does not match the total qucikbooks shows.

I'm here to help you fix this, robbie2.

If you haven't already, you can perform the troubleshooting steps provided by my colleague, MirriamM. Sometimes the browser's temporary internet files produce strange behavior in the software. Using a private window will assist us in determining whether or not this is a browser-related issue.

If the problem persists, I recommend contacting our technical support. This allows us to double-check your account and investigate this case. 

1. Go to Help and select Search.
2. Click Contact Us.
3. Enter your issue on the What can we help you with? field.
4. Tap Continue.
5. Choose a way to connect with us.

I'm adding these articles to learn about how to manage your sales form: 

• Add, customize, or remove logos on sales forms.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

Message us back if you have any other questions. We're here to help. 

I have a similar issue. I pull time into QBOs from Hourtimesheet and I can check the hours in QBO and they match. When I add those hours to a QBO invoice I can see the hours are correct and the bill rate is correct, but the bill rate times hours does not equal the total for each person on the invoice. It is off by only a few cents. It is like they are calculating each day first and rounding, then adding up each day or something. When I send it to a customer, they have a different system that just takes hours times the bill rate and gets the correct number. I have tried calling for help and they just say it is the fault of the external timekeeping. The hours are coming over correctly and that is easy to check. This will be what gets me to transition off QBO.