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Level 1

AR Aging Report and General Ledger don't match

I keep coming back to this problem and just can't seem to tease out the solution.  My Accounts Receivable Aging Report doesn't tie to my General Ledger balance - it's way off!  My audit is approaching and I really want t get this fixed so that this year I don't have to try to explain it.  


I've gone through all the steps QB recommends and they have yielded no results.  I've identified the dates when the balances diverged and I've looked in those dates for anything out of the ordinary that might correspond to the amounts of the discrepancies.  It has jumped out a little at a time, but it was stable for about a year then started jumping out in small increments again.  I'm very certain it is something I am doing, but for the life of me - I don't know what.


I've now been at this long enough that I don't think I could see the solution if it struck me in the face.  Any thoughts?

3 Comments 3
QuickBooks Team

AR Aging Report and General Ledger don't match

Good day, @mgmbaker


Can you share with me the account you're referring to in the General Ledger? This way, I can provide you with the right steps to help address the issue. 

Please get add your details to this thread. I've be here to assist you. Have a good one!

Level 1

AR Aging Report and General Ledger don't match

I'm trying to reconcile the Accounts Receivable Aging Report to the Accounts Receivable General Ledger account.


AR Aging Report and General Ledger don't match

Thank you for the additional details, @mgmbaker.


There may be some transactions with rebuilt names or no Customer:Job. But since you have already done the steps above (mentioned article) to resolve the issue further between A/R Aging and General Ledger balance, I recommend contacting our Customer Care Support.


I would love to check on this. However, my access is limited, and I want you to get the right support you need to review your account. Here's how to reach one of our representatives:

  1. Open your QuickBooks Desktop (QBDT) software.
  2. Go to the Help menu.
  3. Select QuickBooks Desktop Help.
  4. Click Contact Us.
  5. Enter a brief description of your issue, then click Let's talk.
  6. Then choose your preferred way to connect with them.


You can also check this article for more details about our support hours: Contact QuickBooks Desktop support.


You can also visit these articles below that provides information about the Chart of Accounts and Accounts Receivable workflow in QuickBooks Desktop for reference:


Feel free to update us here on how it goes so we can check and answer more if you have other concerns. We're always here to help. Take care.

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