Thank you for the additional details, @mgmbaker.
There may be some transactions with rebuilt names or no Customer:Job. But since you have already done the steps above (mentioned article) to resolve the issue further between A/R Aging and General Ledger balance, I recommend contacting our Customer Care Support.
I would love to check on this. However, my access is limited, and I want you to get the right support you need to review your account. Here's how to reach one of our representatives:
- Open your QuickBooks Desktop (QBDT) software.
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your issue, then click Let's talk.
- Then choose your preferred way to connect with them.
You can also check this article for more details about our support hours: Contact QuickBooks Desktop support.
You can also visit these articles below that provides information about the Chart of Accounts and Accounts Receivable workflow in QuickBooks Desktop for reference:
Feel free to update us here on how it goes so we can check and answer more if you have other concerns. We're always here to help. Take care.