Balance Sheet report doesnt collapse

You do not understand my question. I know how reports work, I have been using QB for 17 years. My question (again) is  - when I press "collapse", the entire report should collapse all of the sublevels. The asset side of the balance sheet DOES collapse, the liabilities and equity does NOT collapse. Yes, I can do it manually but thats not the point. I have already screen shared with helpdesk and they couldnt fix it. I assume its a bug, can someone help?

nevermind, I know what i did wrong.

The don't understand the question because like everything with Quickbooks support they find standard instructions and copy paste. They don't actually know anything. Not sure why these people even post, maybe they get points or something. I literally have never had QB forum or support be able to help me with an issue, and I have been using QB since it was QB 2.0. Now they just want to get everyone online, which is abysmally inefficient for anyone doing more than their household bookkeeping.   

Hi - Could you please share how you resolved this issue? After the recent update I found that "Collapse Rows" on the Balance Sheet now completely collapses the Balance Sheet into just the two A & L+E lines, which is useless for reporting purposes. I spent over an hour yesterday fixing an exported version to be the same as QB was producing automatically for the past 15 years.

Thanks for letting us know about the collapsing of rows issue in the Balance Sheet report, ACSA-FD. Allow me to provide an update about this and route you to the appropriate support team so this will be timely reported.

Before we begin, I'd like to confirm the version of QuickBooks you're using. Since you've mentioned the issue happened after an update, I'll take it as you're using QuickBooks Desktop (QBDT). We've been receiving similar cases where reports no longer collapse as before. However, our engineers have determined this change is intentional as they've decided to allow collapsing only to the top level.

Furthermore, I can see how advantageous it is to collapse rows in the Balance Sheet report for data monitoring. Let's send this suggestion to our product engineers so they can consider adding this in future updates. To do this here's how:

1. Go to the Help menu.
2. Choose Send Feedback Online.
3. Click on Product Suggestion.
4. Click on the drop-down for Type of Feedback and select Product Suggestion.
5. Select the Product Area.
6. Then enter your thoughts and suggestions.
7. Once done, select Send Feedback.

However, if you're utilizing other QuickBooks products, such as QuickBooks Online (QBO), please let me know so I can provide a precise solution.

Moreover, would you like to incorporate your financial reports from different QuickBooks Desktop company files? You can check out this article for guidance: Combine reports from multiple company files.

I'll be here in the Community to provide a prompt response in case you have other feature concerns or issues about running reports in QuickBooks. Please don't hesitate to leave a reply below.