Bill pay stopped working with quickbooks checking, showing quickbooks checking as "Invalid account, use another one" when selecting a payment account.

Try opening your QBO account on any private/incognito browser. If the same error persists, you can use a free billing management app to sync with QBO as the backup option.

Let's perform some troubleshooting steps to resolve your concern and get back on course with managing your Bill Pay transactions, Bryan.

To avoid this error, you'll want to make sure to select the correct bank account you want to use as your funding source. Verify that you're using a US bank to ensure that you can schedule online payments seamlessly.

Moreover, there are times that websites experience browser issues due to stored internet cache files. I agree with 4Gal to open your QuickBooks Online (QBO) in an incognito window or a private browser to optimize your experience. The keyboard shortcuts are as follows:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If it's successful, open your regular browser and delete your browser's history to start anew. If not, you can utilize another supported browser because the one you're using now may have a temporary issue.

Here are some references you can read about handling payments in the future:

• Learn about QuickBooks Bill Pay
• Take and process payments with QuickBooks Payments

Drop by again if you have further concerns with QuickBooks Bill Pay. I'm always ready to give additional details on optimizing your experience within the program. Have a good one.

I have a similar problem with an account at JP Morgan Chase.  The account worked fine and then got changed to "invalid account" about two weeks ago.  The same account works fine for contractor payments from QBO, just not bill payment.  I have been on the phone with QBO support almost daily for 2 weeks now looking for resolution - 11 calls so far.  Today a woman kept me on for 1.5 hours before transferring me to another department with a person who barely spoke English.  Friday I was told to get a letter from my bank stating the account was valid and to post the letter on the resolution center.  One problem, QBO did not give me a place to post.  I have the letter.  Quite frankly their customer support is as bad as it gets.  You would think someone over there could handle this situation.  I keep getting the same advice that doesn't work (delete the account from places where it does work, try incognito mode, different browser etc).  The account generated a NACHA error and QBO needs to clear it.  I mistyped the account name at first.  There is no way for me to correct it in this entry and I cannot delete the entry either - and the whole account number is blacklisted.  Crazy problem but you would think they have knowledgeable support to fix.  Its a big bad joke.

I have a similar problem with an account at JP Morgan Chase.  The account worked fine and then got changed to "invalid account" about two weeks ago.  The same account works fine for contractor payments from QBO, just not bill payment.  I have been on the phone with QBO support almost daily for 2 weeks now looking for resolution - 11 calls so far.  Today a woman kept me on for 1.5 hours before transferring me to another department with a person who barely spoke English.  Friday I was told to get a letter from my bank stating the account was valid and to post the letter on the resolution center.  One problem, QBO did not give me a place to post.  I have the letter.  Quite frankly their customer support is as bad as it gets.  You would think someone over there could handle this situation.  I keep getting the same advice that doesn't work (delete the account from places where it does work, try incognito mode, different browser etc).  The account generated a NACHA error and QBO needs to clear it.  I mistyped the account name at first.  There is no way for me to correct it in this entry and I cannot delete the entry either - and the whole account number is blacklisted.  Crazy problem but you would think they have knowledgeable support to fix.  Its a big bad joke.

I understand the challenges you've faced in trying to resolve the bill payment issue, pgershon. To make it right, I'll ensure you receive the urgent assistance you need.

If there's an issue with ACH payments reaching your bank account, we'll send you an email. The email will include a specific code, an explanation of the problem, and step-by-step guidance on what to do next. Any associated fees will also be detailed in the email.

In case a bank letter is necessary to resolve the issue, specific requirements must be met. The letter should clearly state the reason for the payment rejection and confirm that you followed the steps outlined in the email to address it. Once the bank account is updated, you can use the link provided in the email to upload the completed bank letter.

If you can't locate the email, please check your junk and spam folders. If the email is still missing, I recommend reaching out to our support team. They have the necessary tools and resources to assist you. Here's how to get in touch:

1. Log in to your QuickBooks Online (QBO) company.
2. Navigate to the Help (?) menu.
3. Open the Search tab, and select Contact Us.
4. Choose either Customer and vendor payments or Ask about something else. 
   • If you chose the latter, input a brief explanation of your concern in the provided field.
   • Click Continue.
5. Select the Chat or Callback option.

Their support hours are as follows:

• Plus, Essentials, Simple Start: Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.
• Advanced: available at any time, any day.

In the meantime, you may consider manually paying the bill or utilizing a third-party app.

Feel free to comment below if you have any additional concerns. We're here to assist you in any way we can. Take care.

Thank you for your response.  Let me assure you that I have followed the "contact support" steps you outline 11 times now.  The next time will be time 12.  And I received an email last Friday from Sumner of QBO Technical Support.  The email contained two different case numbers, [] and [].  It asked for a bank letter and outlined what needed to be included.  The problem is I have two case letters, one bank letter, and nothing to do with them.  Neither of the two people I spoke with today had any knowledge a bank letter had been requested.  But rest assured, the bank letter is ready if someone gives me a place to send it.

I never received an email from you about an ACH send decline and there was none.  I tried to send $200,000 by ACH using QBO bill pay from one of my other accounts,  Funds were to go from Wells Fargo to Chase,  Chase rejected the ACH with a NACHA error because the name of the account on the bill payment did not perfectly match the account name on the bank account.  This should not have affected my ability to make payments from the account, but QBO has blocked it out.  And I cannot get a representative on the phone who can see the issue, understand it, and provide a mechanism for resolution.  I am also going to attach a screenshot showing the issue with the invalid account.  And as I said, I have a bank letter to prove the account is valid.  And QBO lets me make contractor payments from the account, I just cannot use the billpay service.

Let me add further that this is the email I received when the ACH was rejected.  It came to me as the sender, not the recipient (I was both at different banks) and there is no link to resolve since the issue was at the recipient bank side, not the sending bank.  And as I said earlier, the issue was with the name of the payee not matching the name on the bank account - this should not have affected my bill pay from that account.  Quickbooks should not have designated that account as invalid to start with.  

If you really want to be helpful, please provide me with another avenue to reach support other than calling the general number or chatting.  I have wasted over 7 hours on this matter with them so far, including two hours today.  It is not a productive use of my time.

@pgershon-me-com 

Try Melio. Did you encounter the same issue?

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/bill-pay-can-t-schedule-a-p...

Melio no longer integrates with Quickbooks as of late May.  I tried Bill.com (now owned by Intuit) and the account works fine there.  Intuit seems to have a flag on this account unique to their QBO bill pay service that needs to be removed.  But I am unable to locate the right group or representative at QBO/Intuit to remove the flag.  Its extremely frustrating.