Can a rep be contacted or contact me? I've called support numbers and your message option is not live. How do I get assistance from a human?

Welcome to the Community, @dan87. 

Thanks for letting us know about your experience in trying to get a live support agent over the phone. At the moment, we have limited support and reduced our support hours due to this pandemic season. 

You can get through us by requesting a callback or initiate a chat session within your QuickBooks Online company. 

Here's how: 

1. Select the Help (?) icon. 
2. Click Contact Us.
3. Enter your question in the field and hit Let’s talk.
4. Choose to Get a callback or Start messaging. 
5. Enter your contact information, then click Call me. 

To ensure you get the assistance you need, check out our available time through this article: Support hours and types

Please know that aside from our dedicated phone support team, you can also share your concern here in the Community. 

I'll be right here if you have additional questions or concerns. Stay safe. 

I have the same question. I have not been successful using the HELP? icon. There are no pull down menus or tabs that populate when you click on HELP? Is there a way to get in touch with a live rep?

Welcome to the Community, mflarchitect2000.

I understand your desire to get a callback. But before I hand you over, I'd like to offer some help.

Aside from our phone/chat support, the Community, also have a trained support specialist that can answer QuickBooks-related questions. That said, may I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.

In the meantime, you'll want to check out our Help Articles to help you with the tasks and tips when using QBO.

Otherwise, try using our QuickBooks Online test drive to request a callback. This link will route you there: Test drive QuickBooks Online - Intuit

Then, follow the steps below to reach our support:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

I'm looking forward to your response. I'm always here to help. Wishing you a good one.

The Help screen does not open

I can provide information and troubleshooting steps to isolate the issue, @Sintra.
 

Beforehand, please know that aside from our dedicated phone support team, you can also share your concerns here in the Community.

The issue can be caused by too many cache files stored on your browser. With this, let's perform the browser troubleshooting process to isolate the issue.
 

First, restart your browser. Then, log in to your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N
   

If it fixes the issue, go back to the regular browser and clear the cache of your normal browser. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser.
 

Additionally, you can visit this article for more details about the support schedule and check the number of our support so you can directly reach out to them: QuickBooks Online Support.

Furthermore, I'm leaving this article for future reference in finding helpful articles, video tutorials, and more in managing your QuickBooks account: Learn QuickBooks.

I'll be right here if you still need help managing some features in QuickBooks. I'm always here to help.

@Sintra 

Any specific concern?