Can a rep be contacted or contact me? I've called support numbers and your message option is not live. How do I get assistance from a human?

Welcome to the Community, @dan87. 

Thanks for letting us know about your experience in trying to get a live support agent over the phone. At the moment, we have limited support and reduced our support hours due to this pandemic season. 

You can get through us by requesting a callback or initiate a chat session within your QuickBooks Online company. 

Here's how: 

1. Select the Help (?) icon. 
2. Click Contact Us.
3. Enter your question in the field and hit Let’s talk.
4. Choose to Get a callback or Start messaging. 
5. Enter your contact information, then click Call me. 

To ensure you get the assistance you need, check out our available time through this article: Support hours and types

Please know that aside from our dedicated phone support team, you can also share your concern here in the Community. 

I'll be right here if you have additional questions or concerns. Stay safe. 

I have the same question. I have not been successful using the HELP? icon. There are no pull down menus or tabs that populate when you click on HELP? Is there a way to get in touch with a live rep?

Welcome to the Community, mflarchitect2000.

I understand your desire to get a callback. But before I hand you over, I'd like to offer some help.

Aside from our phone/chat support, the Community, also have a trained support specialist that can answer QuickBooks-related questions. That said, may I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.

In the meantime, you'll want to check out our Help Articles to help you with the tasks and tips when using QBO.

Otherwise, try using our QuickBooks Online test drive to request a callback. This link will route you there: Test drive QuickBooks Online - Intuit

Then, follow the steps below to reach our support:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

I'm looking forward to your response. I'm always here to help. Wishing you a good one.