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todska-yahoo-com
Level 1

Can I add multiple shipping address' to a client?

Example: Property Management Co. has multiple properties we service regularly.
4 Comments 4
CharleneMaeF
QuickBooks Team

Can I add multiple shipping address' to a client?

Yes, you can, todska-yahoo-com.

 

To do this, let's create a sub-customer profile in QuickBooks with a different shipping address. Here's how:

 

  1. Go to the Sales menu.
  2. Choose the Customers tab.
  3. Click the New Customer button.
  4. Enter the same customer details except for the Display name as and Ship To address.
  5. Please use a unique display name when adding a sub-customer.
  6. Mark the Is sub-customer tick box.
  7. Select the name of the Parent Customer from the drop-down menu.
  8. Make sure to choose the Bill with parent option
  9. Click on the Save button.

For further guidance, please check the steps outlined in this article: Add and Manage Customers.

 

After that, you can now use any of the customer profiles in creating invoices. This will be billed to the parent customer. It'll be delivered to a different address. 

 

I've also added this article that'll help you personalize your sales forms. This way, you'll be able to decide what details your customers see: Customize Invoices, Estimates, and Sales Receipts.

 

In case you'll need assistance in dealing with your sales transactions, please reach out to us. We're always available to help you out.

americantool
Level 2

Can I add multiple shipping address' to a client?

We can't

This is a workaround - creating a new sub-customer

There is no option to add a ship to address to a customer, as there was in desktop

Some of our customers have hundreds of ship to addresses

Each one requires a sub-customer - with all the relevant information for an entire customer (tax info, terms, email, etc)

Leaving us with a cluttered mess of 1000s of sub-customers

 

Users have been asking for this feature for years

All we're given is a clunky workaround over and over

packaging king
Level 1

Can I add multiple shipping address' to a client?

Is there a fix for this???

 

I have customers with multiple shipping locations coming from Desktop…

Bryan_M
QuickBooks Team

Can I add multiple shipping address' to a client?

Thank you for joining the thread, @packaging king.

 

At the moment, the ability to add multiple shipping addresses to customers is unavailable in QuickBooks Online (QBO). 

 

However, this feature is brilliant, and other users may also find this helpful.

 

In the meantime, you can submit feedback to our software engineers. They may consider adding it to our future product updates.

 

Here are simple steps to submit feedback:

 

  1. Go to the Gear icon.
  2. Select Feeback.
  3. Enter a brief description of your suggestion and click Next.

 

To stay in the loop of the new features and product updates, you can visit this link: QuickBooks Online Blog.

 

You can read through this article if you want to learn how to personalize your email message to your customer: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Know that QuickBooks care. If a question comes to your mind about managing customers or any QBO-related concern, never hesitate to route back yourself here. Keep safe and have a good day ahead!

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