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pineapplerocksllc
Level 1

Can I change the "Connect to Square" sales tax calculation back to the way it was before February 2025? Now we get all sales as non-tax and a Square sales tax item.

It completely screws up my sales tax calculation. I have to manually change the sales to taxable--not saving me much time.

1 Comment 1
RogelioL
Moderator

Can I change the "Connect to Square" sales tax calculation back to the way it was before February 2025? Now we get all sales as non-tax and a Square sales tax item.

I’d love to assist you with this. However, since this issue involves mismatched sales tax and similar cases have been reported, it’s best to connect with our phone support team. They're well-equipped to delve deeper into your situation and will guide you through the necessary steps to resolve it.

 

Allow me to guide you on how to reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Click (?) Help.
  3. Use the Search tab to enter a keyword or topic. A list of related articles will appear for your reference.
  4. Select Contact Us to connect with an expert who can assist you directly.

 

For further information on how and when to contact them, please refer to this article: Get help with QuickBooks products and services.

 

Additionally, you can check out these articles to see common questions about the Connect to App Square and learn how to manage your transactions:

 

 

We appreciate your patience and understanding. If you have any other concerns, please don't hesitate to post them here in the Community space. We'll gladly help you.

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