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Level 3

Can I fix this error? I paid a credit card with a credit that wasnt' due so it didn't generate a check (it generated a zero check). I should have voided but deleted

 
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Best answer December 26, 2019

Best Answers
QuickBooks Team

Can I fix this error? I paid a credit card with a credit that wasnt' due so it didn't generate a check (it generated a zero check). I should have voided but deleted

Hi there, @Zippygal,

 

Great day and thanks for visiting the Community. I'm here to guide you through the right way of paying the credit card charges in QuickBooks. Here's how: 

 

  1. Go to the Banking menu, then select Write Checks.
  2. Select the bank account you want to use for paying the credit card in the Bank Account drop-down. 
  3. Choose the date of your payment.
  4. In the Pay to the order of drop-down, select the credit card company if you have set it up in your QuickBooks. You can also leave this blank if you haven't. 
  5. Enter the payment amount. Then, choose the Expenses tab and select your credit card account. 
  6. Click Save Close.

 

For more detailed steps, you can refer to this article: Set up, use, and pay credit card accounts. I'd also appreciate it if you can provide more details about how did you pay your credit card with a credit that wasn't due so I can provide additional information to resolve the issue.

 

I'm also attaching an article with some helpful information about the basic steps on how and when to void or delete a check or bill payments in QuickBooks Desktop. Read through: Void or delete a bill or bill payment check

 

Feel free to comment below to add more information about your concern or if you have follow-up questions. We're always delighted to be of your service. 

View solution in original post

4 Comments
QuickBooks Team

Can I fix this error? I paid a credit card with a credit that wasnt' due so it didn't generate a check (it generated a zero check). I should have voided but deleted

Hi there, @Zippygal,

 

Great day and thanks for visiting the Community. I'm here to guide you through the right way of paying the credit card charges in QuickBooks. Here's how: 

 

  1. Go to the Banking menu, then select Write Checks.
  2. Select the bank account you want to use for paying the credit card in the Bank Account drop-down. 
  3. Choose the date of your payment.
  4. In the Pay to the order of drop-down, select the credit card company if you have set it up in your QuickBooks. You can also leave this blank if you haven't. 
  5. Enter the payment amount. Then, choose the Expenses tab and select your credit card account. 
  6. Click Save Close.

 

For more detailed steps, you can refer to this article: Set up, use, and pay credit card accounts. I'd also appreciate it if you can provide more details about how did you pay your credit card with a credit that wasn't due so I can provide additional information to resolve the issue.

 

I'm also attaching an article with some helpful information about the basic steps on how and when to void or delete a check or bill payments in QuickBooks Desktop. Read through: Void or delete a bill or bill payment check

 

Feel free to comment below to add more information about your concern or if you have follow-up questions. We're always delighted to be of your service. 

View solution in original post

Level 3

Can I fix this error? I paid a credit card with a credit that wasnt' due so it didn't generate a check (it generated a zero check). I should have voided but deleted

Thank you so much for your help! That resolved my issue.

As to how I managed to use a credit that wasn't due to pay the credit card, this issue is laziness. Some years ago I had a similar circumstance and used the resolution for it but didn't clear out the mistake. I just need to go back into history and find out what I did and fix it and quit procrastinating!

Happy New Year!

Level 3

Can I fix this error? I paid a credit card with a credit that wasnt' due so it didn't generate a check (it generated a zero check). I should have voided but deleted

Thank you, Katherine! This is exactly what I needed.

As to your question regarding how I managed to use a credit not due to pay this card. Well. It's called  laziness. A while back (years) I had a similar problem and resolved that issue but didn't take care of the credit resulting. Now I have this credit hanging on to the card which I just ignore (not the best choice because, well, you know :(.  )  I need to go back into history and correct that error so I don't have to "ignore" the credit and then end up using it when it's not due.

 In general, is there a way to delete credits that are not due? I'm looking to clean up my act for the New Year.

 

Happy New Year!

 

Tammy

 

QuickBooks Team

Can I fix this error? I paid a credit card with a credit that wasnt' due so it didn't generate a check (it generated a zero check). I should have voided but deleted

Hi @Zippygal,

 

Thank you for your prompt reply, as well as sharing an update on the status of your issue.

 

I suggest you reconcile this credit card account in question. This way, you can match your credit card statements and your credit card account in QuickBooks. Then you can identify the discrepancy and fix it. 

 

Detailed steps for reconciling an account in QuickBooks are found in this article: Reconcile an account in QuickBooks Desktop.

 

Post a question below if you have anything else in mind, I'll get back to you.

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