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Level 1

Can I turn off automatic invoice reminders by customer/invoice?

I have a customer on a payment plan and would like them to stop getting reminders. But all other unpaid invoices should continue getting reminders.
5 Comments
QuickBooks Team

Can I turn off automatic invoice reminders by customer/invoice?

Thanks for reaching out to the Community, Zalmy.
 

You can turn off reminders for a recurring invoice by editing it and unchecking its automatic emails option.
 

Here's how:
1. Use your Gear (⚙️) icon, then go to Recurring Transactions.

2. Find the recurring template and click Edit.
3. In your Options section, untick Automatically send emails.
4. Select Save template.


 

Now your customer won't get automated notifications and other invoices will stay as they are.
 

You'll be able to find many resources about using QuickBooks in our help article archives.
 

If there's anything else I can assist with, please feel more than welcome to reach out anytime. Have a lovely day!

Level 1

Can I turn off automatic invoice reminders by customer/invoice?

Thank you for your help, ZackE.

 

I do not need to turn off emails for recurring invoices. I would like to turn off reminders for an existing invoice that is being paid off in installments. Is that possible?

 

Thanks again

QuickBooks Team

Can I turn off automatic invoice reminders by customer/invoice?

Yes, we can turn it off, @Zalmy.

 

We can turn off the auto invoice reminder by going to the Gear icon in QuickBooks Online (QBO).

 

Here's how:

  1. Go to the Gear icon.
  2. Under Your Company, select Account and settings.
  3. Click the Sales tab.
  4. Select the Reminders edit pencil icon.
  5. Click the Automatic invoice reminders to off.
  6. Select Save and then Done.

If you need help managing your customers and sales, check out this article: Sales and customers.

 

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

Level 1

Can I turn off automatic invoice reminders by customer/invoice?

Thank you, @Maybelle_S

 

But I don’t want to turn off reminders for all invoices, just the specific ones. 

 

Level 1

Can I turn off automatic invoice reminders by customer/invoice?

Thank you, @Maybelle_S

 

But I don’t want to turn off reminders for all invoices, just specific ones.

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