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Level 1

Can not send invoices thru email after install of 2020 pro desktop ?

Joshua R
QuickBooks Team

Can not send invoices thru email after install of 2020 pro desktop ?

Good afternoon, @alabamawindowcln.


Let's get your email working with QuickBooks again. 


With installing a new version of Desktop, it may have interfered with the email settings. 


Set up Outlook

  1. Go to the QuickBooks Edit menu.
  2. Choose Preferences and Send Forms.
  3. Select Outlook and OK.

Set up webmail

  1. Go to QuickBooks Edit menu and choose Preferences.
  2. Click Send Forms.
  3. Click WebMail and Add.
  4. Fill out the Add Email Info and select OK.
  5. Select OK to save.


Here's an article that may help as well: Unable to email transactions or send forms using QuickBooks email service.


Let me know if you have any other questions. Thanks for reaching out, have a good one!

Level 1

Can not send invoices thru email after install of 2020 pro desktop ?

I have this same issue.  I go to Edit, Preferences, Forms choose Web Mail and then hit check for valid subscription and gives me the boxes to enter my information to login to Intuit.  It tells me I have no valid subscriptions and I do to include the online backup.  I tried logging in to Intuit using the same information online and have no problem logging in and then went back to "manage my account" under the company section and it logs right on.  I cannot understand why this keeps telling me I have no subscription.  Any suggestions?

QuickBooks Team

Can not send invoices thru email after install of 2020 pro desktop ?

Thanks for joining on this thread, lchambers.

I appreciate sharing with us the troubleshooting you’ve performed to resolve the issue.  Let’s perform another one to help get back on track emailing invoices

We’ll have to close out the company file and then restart your QuickBooks to start on a clean slate. Then, set up the email service again.

I’m here to guide you through the step by step process. To close the company:


  1. Click on the File menu to choose Close Company/Logoff.
  2. In the No Company Open window, close the company file you’re working on and hit the Open button.

To set up:


  1. Go to the Edit menu at the top bar to select Preferences.
  2. Tap the Send Forms menu on the left panel and hit the My Preferences tab.
  3. Mark the radio button for Web Mail and then press the Add button.
  4. From the drop-down, pick your email address.
  5. Then, mark the box for Use Enhanced Security and click OK.
  6. When prompted, log in to your Intuit account.

If none of these suggestions work, I recommend contacting our Technical Support. One of our specialists will look into your company file and review the email settings.

Once the issue is identified, they’ll guide you through the steps to fix it. You can reach them by following these steps.


  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help.
  2. When the Have a Question window opens, scroll down to choose the Contact us link.
    qbdt contact.png
  3. This will display the Contact Us screen.
  4. Tap the Search for something else link and type the issue or topic in the field box.
  5. Press the Search button to display the Get Phone Number or Start a Message button.
    qbdt contact1.png

For future reference, the following articles list all internet service providers with the port information. Aside from that, you’ll see instructions on how to email transactions by batch.


Reach out to me if you need assistance while working in QuickBooks. Please know I’m here to make sure you’re taken care of. Have a good one.

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