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dmcshane
Level 1

Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

 
5 Comments
Rustler
Level 15

Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

with the journal entry on screen, use the more button/link at the bottom and select copy

Anonymous
Not applicable

Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

I do not have a MORE button or link at the bottom or anywhere else on the screen.

JasroV
QuickBooks Team

Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

Hi there, @Anonymous.

 

Let's go to your Audit log, locate your past journal entry and make a copy from there. Let me show you how:

 

In your QuickBooks Online (QBO) account:

  1. Go to the Gear icon.
  2. Under Tools column, select Audit Log.
  3. Click the Filter drop-down arrow.
  4. Mark Transactions under Show only these events, select All transactions from the Show drop-down menu.
  5. You can also adjust the date for your preference.
  6. Once done, click Apply. 1.png

     

  7. Locate and click the journal entry.
  8. Click More from the bottom part of the Journal Entry screen.
  9. Select Copy.
  10. Once done, click Save or Save and new. 1.png

I've got you an article you can check to learn more about the Audit Log: Learn About the Audit Log.

 

If you're unable to see the More button in your journal entry screen, let's try accessing your QBO account via a private/incognito window to check if this is a web browser-related issue. Sometimes stored cache for a long period can affect the views and performance in QBO.

 

To start, you may use these keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P 

If you're able to view the More button in your journal entry screen while in a private/incognito window, then I suggest clearing your regular browser cache. This way, it'll optimize your regular browser's performance and prevents unusual behavior to occur from your browser.

 

If the issue persists, I suggest using another supported browser.

 

In case you want to print your journal entry report, feel free to check this article for reference: Print a Journal Entry Report.

 

Also, you can always visit our Help articles page for QuickBooks Online to learn and read some helpful articles for future reference.

 

As always, feel free to leave a comment below if you have other concerns. We're always here to help. Take care!

 

TTRAN3
Level 1

Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

I do not have a MORE button or link at the bottom or anywhere else on the screen. 

Jen_D
Moderator

Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

Thanks for joining this discussion, @TTRAN3,

 

May I know if you already tried doing the steps provided by JasroV? Normally, the More option is available when the transaction is successfully saved in the program. If you're able to see the entry on the report but can't see the option to copy it, you will need to do some browser troubleshooting to fix it.

 

However, if you already tried the steps mentioned above, and still getting the same odd behavior, I recommend contacting our support for help. Our representatives can create a ticket for investigation so that our engineers can take a look at it.

 

To contact us:

 

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
  5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

 

Contact us during our support hours at 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

 

Let me know how the call goes, as I want to ensure this is taken care of for you. I'm also here if you need further help. Have a good one!

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