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Level 1

Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

 
3 Comments
Level 15

Re: Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

with the journal entry on screen, use the more button/link at the bottom and select copy

Anonymous
Not applicable

Re: Can't create a copy of a past journal entry as I could in desktop version so I do not need to redo the whole entry but can't see how to make the copy?

I do not have a MORE button or link at the bottom or anywhere else on the screen.

QuickBooks Team

Re: Can't create a copy of a past journal entry as I could in desktop version so I do not need to...

Hi there, @Anonymous.

 

Let's go to your Audit log, locate your past journal entry and make a copy from there. Let me show you how:

 

In your QuickBooks Online (QBO) account:

  1. Go to the Gear icon.
  2. Under Tools column, select Audit Log.
  3. Click the Filter drop-down arrow.
  4. Mark Transactions under Show only these events, select All transactions from the Show drop-down menu.
  5. You can also adjust the date for your preference.
  6. Once done, click Apply. 1.png

     

  7. Locate and click the journal entry.
  8. Click More from the bottom part of the Journal Entry screen.
  9. Select Copy.
  10. Once done, click Save or Save and new. 1.png

I've got you an article you can check to learn more about the Audit Log: Learn About the Audit Log.

 

If you're unable to see the More button in your journal entry screen, let's try accessing your QBO account via a private/incognito window to check if this is a web browser-related issue. Sometimes stored cache for a long period can affect the views and performance in QBO.

 

To start, you may use these keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P 

If you're able to view the More button in your journal entry screen while in a private/incognito window, then I suggest clearing your regular browser cache. This way, it'll optimize your regular browser's performance and prevents unusual behavior to occur from your browser.

 

If the issue persists, I suggest using another supported browser.

 

In case you want to print your journal entry report, feel free to check this article for reference: Print a Journal Entry Report.

 

Also, you can always visit our Help articles page for QuickBooks Online to learn and read some helpful articles for future reference.

 

As always, feel free to leave a comment below if you have other concerns. We're always here to help. Take care!

 

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