I understand the trouble you're experiencing with inactivating your COA accounts in QuickBooks Online, @bbalu. It can be frustrating when you encounter issues like this which can delay in completing your tasks.
Please know that we have received several reports regarding other users having the same issue and yes, there's an ongoing investigation about being unable to inactivate accounts in COA. This means that our product engineers are diligently working on finding a permanent fix and you will receive a notification via email if you're added to the list of affected users.
However, due to the complexity of the situation, we're unable to provide a specific timeframe for when the investigation will be resolved. Our engineering team wants to ensure that this is conducted accurately and thoroughly to prevent a much worse result.
If you haven't received any email, it's important to keep following up with our QuickBooks Support team to ensure you'll be added to the list.
Moreover, there are specific default accounts in QuickBooks Online that can't be altered or made inactive. To find out which default or special accounts are these, check out this article: Manage default and special accounts in your QuickBooks Online chart of accounts.
Our top priority is to provide you with a reliable and effective solution. If you have any further questions or concerns, please don't hesitate to let us know. We are here to assist you.
