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userkevinthomas
Level 1

Can you copy the "pay now" button and attach it to the invoice? It wasn't active when I ran the invoice.

The invoice was integrated from a staffing software and I'm having trouble running another one.
3 Comments 3
JenoP
QuickBooks Team

Can you copy the "pay now" button and attach it to the invoice? It wasn't active when I ran the invoice.

I'd be glad to help you receive the payment from your customer, userkevinthomas.

 

There's no option to copy and paste the Pay now button. This is because each invoice has a unique transaction ID that links the transaction and the payment portal. Once an invoice is fully paid, the system will no longer receive another set of payments. 

 

However, you can share a link or share a QR code with your customer so they can send you the payment. Here's how: 

 

  1. Go to the Sales menu, then proceed to the Payment Links tab.
  2. Click Create my link.
  3. Enter the following details:
  • Amount
  • Description
  • Select a customer or add a new customer
  • Customer email
  • Select the payment method such as credit card or ACH

3.Once done, click Send payment link.

 

Then, QuickBooks will send an email will all the requested payment details and a Pay button. You can also copy the auto-generated link and share it with your customer via text message or alternative messaging channels. Here's an article about this feature for more details: Payment Links In QuickBooks Online Payments

 

You'll also want to check out this article when the system will deposit the transaction into your account: Find Out When QuickBooks Payments Deposits Customer Payments.

 

Please don't hesitate to reach out to us again if you need anything else. 

 

payment link.PNG

 

userkevinthomas
Level 1

Can you copy the "pay now" button and attach it to the invoice? It wasn't active when I ran the invoice.

When I went to set it up, there was a message that the max payment was 49,999.99.  My invoice was larger than that.

 

A friend logged in and said the accept ach payment was off.  I had checked it that day and it was on.  Do I have to turn it on every time I import an invoice?

Nick_M
QuickBooks Team

Can you copy the "pay now" button and attach it to the invoice? It wasn't active when I ran the invoice.

Hi there, userkevinthomas.

 

Thank you for posting here in the Community. I would recommend reaching out to our support team. They have the tools at their disposal to look into your specific account and determine why the Accept ACH payment was turned back on. To reach them, you can follow these steps below:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

In the meantime, I'm also including a helpful article that highlights how to fix rejected ACH payments. If there's anything else I can do to help, feel free to post here anytime. Thanks again and I hope you have a wonderful day.

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