Can you reactivate an inactive vendor?

sparctina · ‎January 24, 2021

I think in the desktop version, you could always ask the list to show both active and inactive vendors. Sadly I now noticed that ALL transactions for the inactivated vendor are gone. Please help - this is connected to e-filing my 1099s so I need help asap. Thanks in advance!

Charies_M · ‎January 24, 2021

Thanks for asking this, sparctina.

Yes, you definitely can. I'd love to show you how to reactivate your vendors by following the steps below:

Go to Expenses and choose Vendor.
Click the Settings icon and check the box for Include inactive.
Locate the inactive vendor and click the link beside it that says Make active.

Also, inactivating a vendor won't delete the previous transaction under it. If the transactions were missing, you can check the Audit Log to track if there are changes made in your account.

To do that:

Go to the Gear icon and select Audit Log.
Select Filter.
Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
Click Apply.

Learn more about using the Audit Log Feature through this article: Use the audit log in QuickBooks Online.

I'm sharing these articles in case you need a reference while working with 1099's in QBO:

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.

View solution in original post

Charies_M · ‎January 24, 2021

Thanks for asking this, sparctina.

Yes, you definitely can. I'd love to show you how to reactivate your vendors by following the steps below:

Go to Expenses and choose Vendor.
Click the Settings icon and check the box for Include inactive.
Locate the inactive vendor and click the link beside it that says Make active.

Also, inactivating a vendor won't delete the previous transaction under it. If the transactions were missing, you can check the Audit Log to track if there are changes made in your account.

To do that:

Go to the Gear icon and select Audit Log.
Select Filter.
Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
Click Apply.

Learn more about using the Audit Log Feature through this article: Use the audit log in QuickBooks Online.

I'm sharing these articles in case you need a reference while working with 1099's in QBO:

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.

bellehunt · ‎January 03, 2022

What if there is no make active icon?

AileneA · ‎January 03, 2022

There are times that local internet cache files stored in the system can cause unexpected behavior in the product, bellehunt.

When a browser's cache storage is full or corrupted, it can cause error messages or sometimes can cause unusual browser behavior in QuickBooks Online. Let's rule this out by using an incognito or private browser:

Here's how:

For Google Chrome browser: Ctrl + Shift + N
For Mozilla Firefox browser: Ctrl + Shift + P
For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

For more details, check out this article: Make a customer inactive and then active.

That should point you in the right direction. Please reach out in the comments to let me know how it goes or if you have any follow-up questions. I'm always here to help. Have a wonderful day and stay safe!

bellehunt · ‎January 04, 2022

Thank you for the quick response , unfortunately it did not work is there another way to fix this issue? I have added a pic of what it looks like

Rasa-LilaM · ‎January 04, 2022

Hello again, @bellehunt.

I appreciate following the solution shared by my peer and letting us know the outcome. Let me help ensure your concern about reactivating your vendor is taken care of.

In situations like this, we’ll have to access the company to determine why the Make active menu is missing in your company. Performing this process requires us to collate personal data to open an account.

That said, I recommend contacting our QuickBooks Online (QBO) Care Team. They have tools like screen-sharing that will help check the root cause and find a permanent solution to this issue.

Tap the Help icon at the top to open the support window.
Choose the Assistant tab and scroll down to the Type something field to enter the issue. For example, the Make active button is missing.
Click the Get help from a human link and follow the on-screen steps to complete the process.
From the support options choose: Chat for real-time assistance or Callback to speak with an agent.

This reference will guide you on how to manage your vendor’s status. From there, you’ll also learn about editing, deleting, and restoring accounts, terms, classes, products, or services.

Additionally, the following resource outlines the complete steps on how to keep your accounts, customers, and vendors organized: Merge duplicate accounts, customers, and vendors in QuickBooks Online.

Reach out to me again if you still need assistance with managing your vendor’s status. I’ll get back to help and make sure this is taken care of for you. Have a great day and stay safe.

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Can you reactivate an inactive vendor?