Hello there, usernwgapoolguy.
Thanks for taking the time to reach out to the Community. Since this is a public space and we're unable to view your account. This requires contacting our customer support team. This way, we'll be able to pull up your account in a secure session and verify the email address.
Before diving in, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.
Here's how to contact our support team:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Press See examples.
- Enter your concern.
- Tap Contact us.
- Choose either:
- Post a question
- Message an agent
- Get a callback
Just a heads up, we have limited staffing and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
In the meantime, You can visit these links if you need some information about Email- FAQs in QuickBooks:
Please don't hesitate to reach back out to me if there's anything else you need or let me know how the call goes. I want to ensure that everything has been taking care of. I'm always here to help. Have a good one and be safe!