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elizabeth4
Level 1

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

I'm using QB Desktop 2016 for Mac. All answers seem to be for the online version. When I open my Chart of Accounts and highlight the account I want to delete (I accidentally created a duplicate expense account, no activity), no delete option becomes available. In the View menu, I only have the option of Active or Inactive. There is not an "Account" button as suggested in other answers. 

Solved
Best answer December 10, 2018

Best Answers
SkinnyRaven
Level 8

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Edit>delete account

View solution in original post

17 Comments
SkinnyRaven
Level 8

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Edit>delete account

View solution in original post

irene_k
Level 1

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

HI!

I  HAD THE SAME PROBLEM. IF IT HELPS SOMEONE, YOU JUST NEED

SELECT THE ACCOUNT AND PRESS COMMAND(⌘)+D

Anonymous
Not applicable

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Thanks for adding to the conversation, @irene_k,

 

I appreciate the quick workaround you’ve shared on how to delete an account in QuickBooks for Mac. This resolution will help a lot of customers in this forum who are having a similar issue.

 

Please know that the Community is always here if you need any QuickBooks help or want to share your best practices using the product. You also got my back should you need further assistance with your account. Wishing you and your organization continued prosperity!

georg102
Level 1

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

I'm getting an error message " 

his account has a balance or is used in a transaction, an invoice item, or your payroll setup. It cannot be deleted." 

GarlynGay
Moderator

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Hello georg102,

 

When an account is used in a transaction such as an invoice, payroll setuo, etc., it can't be deleted. For the reason that the system needs this account to be zeroed before deleting. This way, the reports won't get messed up. 

 

To delete the transactions, click on the View register link. Select a transaction and click on Delete. They must be deleted one at a time. Also, if this account is used for your payroll items, you can change the accounting preferences from the Payroll Settings. Here's how:

  1. Click on the Gear icon.
  2. Choose Payroll Settings.
  3. Under Preferences, choose Accounting.
  4. Look for the payroll item associated with this account and change it to another account.
  5. Click on OK.

Let us know if you have any questions. 

jane-quade
Level 2

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Quickbooks Desktop for Mac 2016

 

Yes you can. The first response gave the directions.

Do NOT right click on the account in question in the Chart of Accounts window.

 

1. Chart of Accounts window >highlight the account in question

2. Go to top of window and select Edit in the Navigation Bar > delete account

 

Now it's gone.

jane-quade
Level 2

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

FYI... the Edit being referred to is the Edit in the Navigation Bar, all the way at the top of the window.

 

Quickbooks  File Edit Lists

once account in question is highlighted go to Edit and delete account

Mark_R
QuickBooks Team

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

It's good to see you here in the Community, @jane-quade.

 

I appreciate you sharing a handy resolution on deleting an account in QuickBooks for Mac. I'm sure it could help a lot of customers having a similar issue.

 

Please know that the Community has your back, and I'd be glad to help if you ever need further assistance. Also, you are always welcome to share your best practices about QuickBooks with us. Cheering you to continued success!

luckytiger1997
Level 1

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

I am using Mac Air laptop. I have tried the solution mentioned but it does not work. First, I am not sure what is the right way to highlight the account, since when I move my mouse out of the account, the account does not seem to be highlighted. Second, when I go to Edit --> delete in the navigation menu of Chrome, it does nothing.

RaymondJayO
Moderator

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Thanks for posting here in the Community, @luckytiger1997

 

It could be the data in your Mac Air company file is damaged. This might be the reason the system does nothing when you delete an account. 

 

To help fix this, let’s first make sure your QuickBooks Desktop for Mac is updated. This improves the program functionality and fix known issues with the software. 

 

Second, let's open a sample company file to isolate the issue. This way, we can determine if this is specific to program or with the file. Here’s how: 

  1. Close your QuickBooks.
  2. Open it back.
  3. Choose Open a sample file in the No Company Open window.

 

Once the sample file opened, go back to the Chart of Accounts menu. Then, highlight the account so you can delete it. If it works, let’s run the verify and rebuild utilities within the affected company file. The Verify Data utility identifies all the errors. The Rebuild Data utility fixes these errors. 

 

To run the first utility: 

  1. Go to File at the top menu. 
  2. Select Utilities.
  3. Choose Verify Data.
  4. If you see QuickBooks detected no problem with your data, choose OK

 

To run the second utility: 

  1. Go to File at the top menu. 
  2. Select Utilities.
  3. Choose Rebuild Data.
  4. On the QuickBooks Information window, select OK.
  5. Click OK when you see the message, “Rebuild has completed”.

 

For detailed steps, go through this article: Resolve Data Damage On Your Company File

 

You can visit this PDF article: QuickBooks Desktop for Mac User's Guide. You can effectively manage your accounts by going to Chapter 3 in this guide. Also, this lets you learn more about the features of the Mac version. 

 

Just leave a reply below if you need further assistance. I'll gladly help, @luckytiger1997

luckytiger1997
Level 1

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

I may not be clear in my message. I am using QuickBooks online, not desktop. Does it make a difference?

Angelyn_T
QuickBooks Team

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Hello, @luckytiger1997.

 

I'd be pleased to help you today so you'll be able to delete an account in QuickBooks Online (QBO).

 

You can make the account inactive to delete it under the Chart of Accounts. For the steps:

 

  1. Log in to your QBO account.
  2. Go to the Gear icon.
  3. Select Chart of Accounts under Your Company.
  4. Look for the account you want to delete under the Chart of Accounts page.
  5. Click on the drop-down arrow under Action.
  6. Select Make inactive.

For more insights about removing accounts in QBO, you can check this article: Remove accounts you no longer use.

 

You can also read this article for your future reference about organizing accounts under the chart of account in QBO: How to organize your chart of accounts.

 

Keep posted if you have any other questions about deleting accounts in QBO. I'm always here to help!

Stevencdavis
Level 1

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Quickbooks Desktop - Deleting an Account in Chart of Accounts:

Open Chart of Accounts

Click on (Highlight) the Account you want to Delete

Go to Edit at the Top of your Screen

Scroll Down and Click Delete

fospino
Level 1

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

I have the same issue, and I have not been able to delete it!

AlexV
QuickBooks Team

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Thanks for joining this thread, fospino.

 

Are you using QuickBooks Online or QuickBooks Desktop? Users in this thread use different versions so let me share different steps on how to delete an account.

 

In QuickBooks Online, we can only make an account inactive. If it has a balance, QuickBooks automatically creates a journal entry to zero it out.

  1. Go to the Accounting menu and select Chart of accounts.
  2. Find the account you want to delete.
  3. Select the Action dropdown and click Make inactive.

 

The same thing for QuickBooks Desktop. You can't delete it if it has a balance or you used it in at least one transaction. You'll be prompted to make it inactive instead.

  1. From the Lists menu, select Chart of Accounts.
  2. Right-click on the account that you want to delete.
  3. Select Delete Account, then OK.

 

These steps are for QuickBooks Desktop for Mac:

  1. From the Lists menu, select Chart of Accounts.
  2. Select the account you want to delete.
  3. Go to the Edit menu and select Delete Account.
  4. Tap OK.

 

If you need articles on how to manage your Chart of Accounts, please check these links:

 

Keep on posting here if you need anything else. Take care!

CertifiedSecurityEngineer
Level 3

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

make inactive is NOT the equivalent to delete. Quit screwing around and allow your customers to delete customers/vendors/accounts in QBO. You know it can be done and is easy. Get it done.

CertifiedSecurityEngineer
Level 3

Cannot delete an account in chart of accounts - no account activity, no answers in community provide applicable solution.

Intuit does not allow you to delete customers/vendors/accounts etc.  It is a severe limitation of QBO.  Sadly, they could easily allow deletes, but they don't.  I don't know why, and they won't comment.  I do know that Intuit does not listen to its customers, and no matter how much you ask for this, or any change, they will do only what they want.  These forums are filled with customers begging for simple, logical changes year-over-year that never get fulfilled.

 

Note: Quickbooks Online is vastly inferior to Quickbooks Desktop, yet costs much more $$.  Consider switching to the desktop version, or picking a competing online bookkeeping software that values feedback from their customers - you'll likely save money too.

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