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branchacoustical
Level 1

Cannot email invoices or estimates in quickbooks.

i have been able to up until this week.
3 Comments 3
Kayla H
QuickBooks Team

Cannot email invoices or estimates in quickbooks.

Hi, @branchacoustical.

 

Don't worry, I'm going to help you get this emailing issue straightened out.

 

To make sure I provide you with the best solution, I need to know what's happening when the emails are being sent. Is there a connecting error, a blank white page, sending form error? If any of these errors are happening you can reset the email preferences. See the steps below to to get back to the email preferences.

 

  1. Go to QuickBooks Edit menu, select Preferences.
  2. Select Send Forms.
  3. Go to Web Mail then Add.
  4. Fill out the Add Email Info, OK.
  5. Select OK to save your changes.

For further information please visit:

 

https://quickbooks.intuit.com/learn-support/en-us/configure-products/connect-your-email-to-quickbook...

 

If there's anything else I can assist with, I'm only a post away.

Clemo1
Level 1

Cannot email invoices or estimates in quickbooks.

That didn't work. I was able to send them before.

 

ReyJohn_D
Moderator

Cannot email invoices or estimates in quickbooks.

You can count on me, @Clemo1.

 

Are you using Outlook as your email provider? If so, we have an ongoing investigation about being unable to email in QuickBooks. Thus, I recommend contacting our support team. This way, they can add you to the list of affected users and inform you via email once the fix is available.

 

For now, you can use another email or webmail instead to send your invoices and estimates. Also, you can try the troubleshooting steps outlined in this article: Cannot send email through Outlook.

 

If not, then I have another set of steps to resolve this. Before diving in, the following are the possible reasons why this is happening:

 

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • Domain admin was blocked.
  • Account security settings from your email provider.

To start, let's run QuickBooks Desktop (QBDT) as administrator. To do that, right-click on it and then select Run as Administrator.

 

Also, let's ensure to update your QBDT to the latest release to have the latest features and fixes. Here's how:

 

  1. Go to the Help menu at the top, and then choose Update QuickBooks Desktop on the drop-down.
  2. On the Options tab, click Mark All, then Save.
  3. Now, go to the Update Now tab, and mark then check the Reset Update box.
  4. Click Get Updates when you're ready.

Then, let's check the settings in the webmail preferences:

  1. Click Edit, and then Preferences.
  2. Select Send Forms on the left panel.
  3. Under My Preferences tab, choose the email account you're using.
  4. Click Edit, and then mark the SSL box or just select Default.
  5. In the Server Name field, make sure the server name matches your email provider's settings. If it shows smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
  6. If you see a Use enhanced security box, ensure it has a check on it.

After that, send your estimates and invoices again as you normally would.

 

If the issue persists, you can run the Verify and Rebuild data to identify and fix data issues within your company file.

 

Lastly, you'll want to run, and then customize some estimates and invoices-related reports to keep track of them. To achieve this, go to the Reports menu, and then select the desired report from the Customers & Receivables section.

 

Just click the Reply button if you some follow-up questions about this. I'll be around to help.

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