Cannot Set Up Schedule for Payment Reminders

slicksds · ‎June 18, 2020

I have recently upgraded to Quickbooks 2020 and have not been able to set up Past Due payment reminders. I believe I understand how this feature is supposed to work, but am hitting a brick wall. To date, I have:

-Enabled Reminders in Preferences.

-Created a mailing list populating it with all of my open account customers.

-Reviewed the reminder email to be sent.

-Created a schedule for the reminder using the aforementioned mailing list (10 days after date due).

This is where I run into trouble. After setting up the payment reminder schedule, I click Save at the bottom and always receive the error, "Quickbooks couldn't save one or more schedules. Try again."

Any ideas? It used to be so easy to send email payment reminders in my old, ancient version. Now I am regretting the update. I wanted to contact Intuit support, but discovered my 90-day support period ended 12 days ago.

MaulikH · ‎June 18, 2020

Hi there, Slicksds.

I hope your day is going well so far. To properly assist you with this issue, are you the only user having this problem, or are others as well? This will allow me to determine the best solution. In the meantime, you can try another basic troubleshooting step that helps to resolve this problem. It's called Clean Install QuickBooks Desktop. As well the Install Diagnostic Tool.

If you have any questions, please let me know. I want to make sure that this issue is resolved as soon as possible. I'll be waiting for your response.

slicksds · ‎June 18, 2020

Thank you for your reply to my question. I am the only user of this Quickbooks program. I have done a complete uninstall, downloaded a fresh copy of Quickbooks Pro and installed it with no luck. I then let the fresh copy update and tried again, with no improvement. I did download the Install Diagnostic Tool and ran the program diagnostic. There is really no feedback or log file from this utility, so I am not sure what it did. Anyway, still have the same problem. I am running a Windows 10 notebook and all of my other programs (all all other elements of Quickbooks) are fine. It appears to be a program bug.

AlexV · ‎June 18, 2020

Good day, slicksds.

I'd like to thank you for adding more details and for performing troubleshooting steps. I understand the impact when we encounter errors while doing business-related tasks.

What I can suggest is to reach out to our Technical Support Team so they can check the reason for this behavior. They can also report this for further investigation if needed.

Go to Help and select QuickBooks Desktop Help.
Click Contact Us.
Choose either Call Us or Message Us.

I'll be here if you need anything else. Wishing you all the best!

slicksds · ‎June 19, 2020

Thank you for your attempts to help me. It appears my support period is already over even though I just started using this product. I am not interested in paying Intuit any more money...I am unhappy enough with what I received when I purchased this upgrade. I think I will just resort to phone calls for past due issues and look for another accounting software solution.

Fiat Lux - ASIA · ‎June 19, 2020

@slicksds

Try reinstall your QB on compatibility mode Win 8.1.

Anyway, what kind of business do you run? I may have recommend something as workaround.

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Cannot Set Up Schedule for Payment Reminders