Cannot update purchase description in purchasing field of products and services

I hear you, @Teodoro42. I also appreciate for taking action on performing troubleshooting steps and contacting our team to fix this issue as soon as possible. Let me direct you to the best help for this.

Before anything else, I'd like to know what specific error is shown when you try to save the edited purchase description so we'll be able to determine what resolution to give.

In the meantime, I suggest reaching out to our Live Phone Support Team again to review the issue you raised with regard to updating your purchase description. Also, I recommend providing the case number to avoid repeating the details and save you time.

I'll also share this article if you want to see what's your best sellers, on hand, the cost of goods, and more: Use reports to see your sales and inventory status in QuickBooks Online.

Feel free to return here if you have additional questions about editing the purchase description of your product by leaving a reply below. We'll be willing to lend a hand.

Hi Bryan,

Thank you for reaching out. When I try to save, a notification with an exclamation mark in a red triangle at the top appears and says "We couldn't save your item. Something went wrong. Please try again later." I have been trying again later since last September with no success.

Same with me.  I have been struggling with this since December.  I am unable to update purchase descriptions manually.  I am also unable to Export QBO CSV, change information on that and import back into QBO without getting the "Something went wrong, try again later" message.  It is very frustrating.  

I understand you're experiencing a frustrating issue, Knightskye75. To best assist you with this, I recommend connecting with our phone support team. They have specialized tools and resources to investigate this further and get you a quick resolution. I can help you to contact them.

Here's how:

1. Select (?) Help.
2. You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. Or, you can use the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
3. If you can't find answers to your questions, select Contact Us to be connected to an expert for help

Moreover, if you are looking to apply multiple filters to enhance your reports, the customize report feature in QuickBooks Online is a valuable tool you can utilize.

If you require additional support with purchasing products and services, or any other inquiries, feel free to return here by clicking the Reply button. I'm here to help you out. I'm here to assist you further.

Hello Dandie!  I appreciate you reaching out.  However, similar to the original poster, I have attempted to get this resolved via QBO tech support.  I continue to receive emails from the support team saying that the engineers are still working to try to fix the issue and that there isn't an estimated timeline.  Meanwhile we are unable to effectively use this product.  My intent in posting was with the hopes that if enough of us as users are experiencing the same issue and post alongside the original user about it that this will get someone's attention at Intuit who can see it through to completion sooner.  Again, thank you for reaching out.