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3PointA
Level 1

Change of account from COGS to Income

I have an account tied to a lot (a lot) of invoices that put actual sales of goods in to cost of goods sold. Only noticed after recently switching from desktop to online. Tried to change the account over to an income account in my chart of accounts but the Quickbooks online version doesn't allow it. Went back to my desktop version, opened up my chart of accounts and switched it over no problem. P&L is now a happy place in desktop, need to make it so online.

 

Here is what I think the problem is. When doing it on the online version, the confirmation pop-up gets hidden behind the edit window and I am unable to click "Yes" without closing said edit window. This obviously isn't going to work as I'm cancelling out of my edits before confirmation. Is there a fix for this? On a side note, why in 2021 isn't a pop-up window (the edit window in this case) able to be drug around the screen? Seems like pretty standard practice.

 

Back on point. If there's no fix for the current problem (my OCD will not allow journal entries to fix this), is it possible to then delete my current online version of the company and re-create it with my now updated desktop version? Not much information has been input in to the online version and would only take a few hours to get back to where I was with my books. Seems like a great trade-off vs journal entries (heaven forbid) or going through thousands of sales and updating them with an income account tied to them vs COGS (bigger heaven forbid).

 

Thank you all for your help and apologies if my terminology is incorrect. Aside from entering invoices, I am a complete Quickbooks novice.

Solved
Best answer September 01, 2021

Best Answers
Giovann_G
Moderator

Change of account from COGS to Income

Hello there, 3PointA.

 

I can share a way to fix this so you're able to change the cost of goods sold(COGS) to an income account.

 

When switching from QuickBooks Desktop(QBDT) to QuickBooks Online(QBO), you might have a missing transaction or the report may be different and doesn't match. This is because some data doesn't convert when migrating from QBDT to QBO. When this happens, you can manually add those missing transactions or modify the accounts affected.

 

Unusually, you may have experienced a browser-related issue that hides the pop-up window. Let's do some basic troubleshooting steps to fix it. You can start by accessing your account using a private or new incognito window. Here are the shortcut keys:

 

  • Press Ctrl + Shift + N for Google Chrome
  • Press Ctrl + Shift + P  Mozilla Firefox
  • Hold Command + Shift + N for Safari

 

Also, you can use different support browsers to further isolate this issue. Alternatively, if you're account is less than 60 days and you want to start from scratch. You have the option to purge your account. This way, the system deletes all data entered into your QBO account and you can start over.

 

Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Copy the URL and replace /homepage to /purgecompany.
  3. Example: URL shown is https://...qbo.intuit.com/app/homepage, change to https://...qbo.intuit.com/app/purgecompany.
  4. The next screen provides details of the item to be deleted.
  5. Type the word "YES" to delete data, then click OK.
  6. Select Wipe Data to complete the process.
  7. Once done, all the data will be removed and you'll be rerouted to the home page.

 

For your reference, you can check out this article for more details: Delete your data and start over in QuickBooks Online.

 

I've got this helpful material you can read if you want to display only the information needed on your report: Customize reports in QuickBooks Online.

 

You can always post a reply if you have further questions about managing your account. I'm always here to back you up.

View solution in original post

3 Comments 3
Giovann_G
Moderator

Change of account from COGS to Income

Hello there, 3PointA.

 

I can share a way to fix this so you're able to change the cost of goods sold(COGS) to an income account.

 

When switching from QuickBooks Desktop(QBDT) to QuickBooks Online(QBO), you might have a missing transaction or the report may be different and doesn't match. This is because some data doesn't convert when migrating from QBDT to QBO. When this happens, you can manually add those missing transactions or modify the accounts affected.

 

Unusually, you may have experienced a browser-related issue that hides the pop-up window. Let's do some basic troubleshooting steps to fix it. You can start by accessing your account using a private or new incognito window. Here are the shortcut keys:

 

  • Press Ctrl + Shift + N for Google Chrome
  • Press Ctrl + Shift + P  Mozilla Firefox
  • Hold Command + Shift + N for Safari

 

Also, you can use different support browsers to further isolate this issue. Alternatively, if you're account is less than 60 days and you want to start from scratch. You have the option to purge your account. This way, the system deletes all data entered into your QBO account and you can start over.

 

Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Copy the URL and replace /homepage to /purgecompany.
  3. Example: URL shown is https://...qbo.intuit.com/app/homepage, change to https://...qbo.intuit.com/app/purgecompany.
  4. The next screen provides details of the item to be deleted.
  5. Type the word "YES" to delete data, then click OK.
  6. Select Wipe Data to complete the process.
  7. Once done, all the data will be removed and you'll be rerouted to the home page.

 

For your reference, you can check out this article for more details: Delete your data and start over in QuickBooks Online.

 

I've got this helpful material you can read if you want to display only the information needed on your report: Customize reports in QuickBooks Online.

 

You can always post a reply if you have further questions about managing your account. I'm always here to back you up.

3PointA
Level 1

Change of account from COGS to Income

Incognito window worked, thank you. That's a very odd bug and really should be looked in to.

MonicaM3
Moderator

Change of account from COGS to Income

Thanks for circling back to let us know you were successful @3PointA. I'd be happy to send you feedback to our dev team.

 

Enjoy your day!

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